Dawud Cooper
Lindenwold,NJ
Summary
Adept at resolving complex customer issues, I leveraged my excellent communication and problem-solving skills at Xfinity / Comcast Cable Corp to enhance client satisfaction significantly. My ability to work both independently and collaboratively, coupled with a keen attention to detail, contributed to streamlining support processes, showcasing my commitment to excellence and teamwork.
Excellent teammate and coach. Worked with both youth boys and girls sports training and coaching young teens in AAU basketball, and Pop Warner football.
Overview
23
23
years of professional experience
Work History
Neighborssave AutoCare
Self Employed
04.2022 - Current
- Dialog with customers to help identify causes and find reasonable solutions to resolve issues with their automobile.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Care Executive
Xfinity / Comcast Cable Corp
02.2002 - 10.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Streamlined customer support processes for improved call handling times and resolutions.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
Education
Massage Therapy
American Institute
Cherry Hill, NJCertification - Sports Sciences
International Sports Sciences Association
Phoenix, AZ06.2024
Diploma - Automotive Technology
Gloucester Twp Technical High School
Sicklerville, NJ06.1993
Skills
- Active Listening
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
Timeline
Neighborssave AutoCare
Self Employed
04.2022 - Current
Customer Care Executive
Xfinity / Comcast Cable Corp
02.2002 - 10.2022
Massage Therapy
American Institute
Certification - Sports Sciences
International Sports Sciences Association
Diploma - Automotive Technology
Gloucester Twp Technical High School