Summary
Overview
Work History
Education
Skills
Certification
Additional Links
Coursework
Timeline
Generic

Dawud Dukes

San Antonio,TX

Summary

Detail-oriented Computer Science graduate pursuing a Master’s degree. Passionate about front-end development, web technologies, and AI optimization. Strong foundation in data structures and algorithms. Skilled at creating responsive, user-friendly web applications with clean design and functionality. Excited to contribute technical expertise and collaborative problem-solving skills to a dynamic development team.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Data Analytics Externship

Extern
06.2025 - Current
  • Developed advanced data analysis skills by conducting qualitative and quantitative research to uncover customer insights related to Gen Z trends, behaviors, and preferences for audio devices.
  • Leveraged Python, data science libraries, and natural language processing tools like Gemini AI to perform sentiment analysis and visualize consumer feedback across multiple audio device brands
  • Synthesized insights and presented findings through a detailed data dashboard and visual presentations for actionable business strategies.

Customer Service Representative

Conduent
04.2025 - 05.2025
  • Managed on average 30 calls a day with 100% customer satisfaction rating.
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Machine Operator

Complete Line Glass
06.2024 - 04.2025
  • Created approximately 300 pieces of glass a day, exceeding daily expectations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Complied with company and OSHA safety rules and regulations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.

Education

Bachelor of Science - Computer Science

University of Texas At San Antonio
San Antonio, TX
03-2027

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City
02.2025

Skills

  • Web development using HTML
  • Cascading Style Sheets expertise
  • Experienced in JavaScript development
  • Proficient in Python
  • Windows/Linux operating system proficiency
  • Effective problem resolution
  • Collaborative teamwork
  • Effective time management
  • Responsive to new challenges
  • Data analysis

Certification

  • LPI Linux Essentials, 2024
  • AXELOS ITIL Foundation, 2024
  • Association of Computer Machinery (ACM) – Member, 2025

Additional Links

https://linktr.ee/dawuddukes

Coursework

  • Data Structures & Algorithms I & II
  • Web Development Foundations
  • Artificial Intelligence Optimization
  • Operating Systems
  • Discrete Math I & II

Timeline

Data Analytics Externship

Extern
06.2025 - Current

Customer Service Representative

Conduent
04.2025 - 05.2025

Machine Operator

Complete Line Glass
06.2024 - 04.2025

Bachelor of Science - Computer Science

University of Texas At San Antonio

Bachelor of Science - Computer Science

Western Governors University

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