Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dax Davis

Princeton

Summary

Dynamic Lead Repair Technician at UBreakiFix with advanced troubleshooting and diagnostic skills. Proven track record in enhancing customer satisfaction through efficient repairs and exceptional service. Skilled in soldering and mentoring new technicians, fostering a collaborative team environment while reducing device downtime and improving operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Repair Technician

UBreakiFix
03.2020 - Current
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
  • Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
  • Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
  • Collaborated with team members to troubleshoot complex issues, resulting in successful resolutions.
  • Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
  • Enhanced overall customer experience by offering additional services such as screen protectors or cases based on their specific needs or preferences.
  • Offered remote support for minor software issues, allowing clients to resolve problems without bringing their phones into the shop.
  • Continuously improved technical skills through participation in training courses and workshops within the industry.
  • Completed warranty claims for eligible repairs, alleviating financial burdens on customers when applicable.
  • Trained new technicians in company procedures and best practices, fostering a cohesive team environment.
  • Educated clients on preventative measures to prolong the life of their mobile devices, reducing future repair needs.
  • Enhanced customer satisfaction by providing timely and efficient phone repair services.
  • Provided exceptional customer service, leading to positive reviews and recommendations from satisfied clients.
  • Increased repeat business through excellent communication and explanation of repair process to customers.
  • Reduced device downtime for clients by performing accurate diagnostics and swift repairs.
  • Implemented inventory management system for tracking repair parts, streamlining order processes for efficiency gains.

Maintenance Technician

TopGolf
01.2020 - 03.2020
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and maintained equipment to keep items in top working condition.
  • Collaborated with team members to complete larger repair projects efficiently.

Assistant Manager

Domino's Pizza
08.2017 - 12.2019
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Assistant Manager

Dairy Queen
10.2016 - 08.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Grocery Sacker

United Supermarkets
01.2015 - 09.2015
  • Ensured optimal product quality by properly handling perishable items during the bagging process.
  • Maintained cart cleanliness with regular sanitization measures, promoting health and safety standards within the store.
  • Contributed to a positive work environment through proactive communication and collaboration with colleagues.
  • Improved customer satisfaction by consistently providing friendly and efficient bagging services.
  • Supported team members in stocking shelves, ensuring product visibility and accessibility for shoppers.
  • Increased checkout efficiency by promptly and accurately bagging groceries according to customer preferences.

Education

Associate of Science - Cyber Security

Collin College
McKinney, TX
08-2025

Skills

  • Training and mentoring
  • Diagnostic skills
  • Soldering proficiency
  • Advanced troubleshooting
  • Problem-solving
  • Hand and power tools
  • Parts replacement
  • Troubleshooting skills
  • Mobile operating systems
  • Sales support
  • Operating systems

Certification

  • Certified Apple Repair Technician
  • Certified Samsung Repair Technician
  • Certified Google Repair Technician
  • Certified Microsoft Repair Technician
  • Certified Dell Repair Technician
  • WISE Certified Technician
  • Soldering Training

Timeline

Lead Repair Technician

UBreakiFix
03.2020 - Current

Maintenance Technician

TopGolf
01.2020 - 03.2020

Assistant Manager

Domino's Pizza
08.2017 - 12.2019

Assistant Manager

Dairy Queen
10.2016 - 08.2017

Grocery Sacker

United Supermarkets
01.2015 - 09.2015

Associate of Science - Cyber Security

Collin College

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