Astute claims adjuster with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Hi, I’m
Daxton Jackson
Claims adjuster
Houston,TX
Summary
Overview
12
years of professional experience
1
Certification
Work History
Progressive Insurance
Claims Adjuster- Hybrid
06.2023 - Current
Job overview
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Work both independently and as part of a team to accomplish work tasks
- Make decisions to address issues keeping in line with Progressive policies, procedures, and core values
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
US Bank
Mortgage Associate II- Remote
06.2021 - 04.2023
Job overview
- Improve interaction & provide excellent customer service, answers to questions and problem resolution
- Enhanced team productivity by collaborating effectively with colleagues, sharing best practices, and offering support when needed.
- Promote online banking - guiding customers through self-service options and helping troubleshoot issues.
- Maintained thorough knowledge of various loan programs to accurately advise clients on suitable options based on their financial situations.
- Assisted in closing high volumes of mortgages by efficiently organizing documentation and coordinating with underwriters.
7/11 Head Quarters- 7-11NOW Project
Order Fullfilment Specialist
07.2019 - 05.2021
Job overview
- Reduced errors in order processing by implementing a strict quality control program, resulting in fewer returns and refunds.
- Provided exceptional customer service by quickly addressing concerns or inquiries related to orders, maintaining a high level of professionalism throughout all interactions.
- Kept up-to-date on industry best practices through continued education efforts, applying newfound knowledge towards enhancing overall operational performance within the role.
- Maximized customer satisfaction through timely and accurate fulfillment of orders, ensuring proper packaging and shipping methods.
New Leaf Service Contracts
Customer Service II
12.2015 - 05.2019
Job overview
- Assist the personal line policyholders to help understand the coverage they have, or may need, and offer additional insurance products to the customer
- Ability to research and work within several computer applications simultaneously
- Verify the contract of the policyholder, attempt troubleshooting guides with the customer on the phone, keep up with work productivity, correct and modify account information, and email the appropriate parties to conduct standard corporate policy.
- Facilitated training sessions for new hires, instilling best practices in customer service excellence.
- Implemented process improvements that led to reduced hold times and higher first-call resolution rates.
Heartline 2-1-1
Suicide Hotline Coordinator
01.2012 - 12.2014
Job overview
- Answer calls from the public who need health and human services resources; answer the national suicide prevention Lifeline
- Helps Identify feelings and problems for persons in acute problem situations
- Assure the availability and delivery of crisis phone counseling including lethality assessment, supportive counseling, provide prevention and addiction screening, information and referrals for a chemical dependency intervention
- Provide information and referral, and client advocacy to individuals who contact the dedicated crisis phone lines with corresponding documentation and dispatch appropriate levels of intervention.
Education
Cedar Valley CollegeLancaster, TX
Associate of Science
01.2018
University Overview
Skills
- [Texas] Claims Adjuster License
- Casualty and Property Loss
- Underwriting Knowledge
- Policy Investigations
- Claims Investigation
- Medical Terminology
- Problem Solving
- Complaint Resolution
- Administrative Support
- Computer Proficiency
- Stress Management
- Product and Service Solutions
- Customer Satisfaction
- Customer Interaction
- Communications Strategies
Success Examples
Success Examples
- Lead new hire training and mentoring resulting in four new hires being able to end their probation period early due to a high success rate.
- Achieved three 100% calls from quality assurance three months in a row.
- Ensured all concerns were addressed during daily team meetings which resulted in a lower referral cancellation rate, streamlining processes as well as earning the title of Employee Of The Quarter.
Certification
Certificate of Supervision
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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Timeline
Claims Adjuster- Hybrid
Progressive Insurance
06.2023 - Current
Mortgage Associate II- Remote
US Bank
06.2021 - 04.2023
Order Fullfilment Specialist
7/11 Head Quarters- 7-11NOW Project
07.2019 - 05.2021
Customer Service II
New Leaf Service Contracts
12.2015 - 05.2019
Suicide Hotline Coordinator
Heartline 2-1-1
01.2012 - 12.2014
Cedar Valley College
Associate of Science