Summary
Overview
Work History
Skills
Timeline
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Shahlini Savage

Dallas,TX

Summary

Highly motivated professional searching to obtain a career that allows opportunities to thrive, grow, while providing excellent service, and the ability to exhibit my over 20 years of premium customer service and strong sales background.

Professional with strong background in operations management and leadership. Skilled in optimizing processes, enhancing productivity, and driving team collaboration to meet organizational goals. Adept at adapting to changing business needs and ensuring consistent performance. Reliable, results-focused, and proficient in strategic planning, problem-solving, and team development.

Overview

18
18
years of professional experience

Work History

Operations Team Leader

Tesla
11.2021 - Current
  • Work closely with team to ensure smooth transitions for customers toward a successful fast-paced delivery
  • Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
  • Maximizing Tesla Scheduling Service calendar for drives and delivery
  • Maintaining store fleet: coordinating service allocation Management
  • Support training, new hire onboarding, organizing and/or executing validations
  • Opening/closing of store conducting morning/evening huddles and recaps
  • Perform additional responsibilities as assigned to meet business needs including Sales and Delivery of 50+ customers per month
  • Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.

Leasing Manager

American Landmark Properties
07.2017 - 06.2020
  • Assisting the Property Manager with day-to-day operations, including rent collections, deposits, evictions, inspections, newsletters, and processing work orders
  • Leading a growing sales team, while bringing several properties occupancy to 95% and higher
  • Providing customer service, managing marketing campaigns, maintaining the leasing center to a high company standard for our residents and guests
  • Leasing apartments through demonstration and implementing marketing strategies
  • Controlling properties success by attaining leasing goals, resident retention and high customer satisfaction
  • Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability and lease expirations
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.

Manager

Finish Line/JD Sports
04.2007 - 06.2017
  • Trained new associates also developed training manuals for existing associates being introduced to new processes
  • Maintained company standards regarding personal and store sales/performance metrics
  • Managed and motivated 30+ employees to be productive and engaged in work.
  • Managed in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Skills

  • Customer service
  • Project management
  • Team building
  • Employee training
  • Scheduling optimization
  • Performance metrics
  • Sales strategies
  • Workforce development
  • Relationship management
  • Issue triaging
  • Quality assurance
  • Operational planning
  • Verbal and written communication

Timeline

Operations Team Leader

Tesla
11.2021 - Current

Leasing Manager

American Landmark Properties
07.2017 - 06.2020

Manager

Finish Line/JD Sports
04.2007 - 06.2017

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Shahlini Savage