Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daya Broady

Houston

Summary

Detail-oriented Medical Office Assistant with strong skills in managing patient records and ensuring HIPAA compliance. Proven ability to optimize patient flow and enhance customer relations through effective communication.

Overview

4
4
years of professional experience

Work History

Medical Office Assistant

Sweetwater Ob/gyn Associates
Sugar Land, TX
05.2023 - 04.2026
  • Scheduled patient appointments and managed daily office calendar to optimize workflow.
  • Processed patient information efficiently using electronic health record (EHR) systems.
  • Assisted healthcare providers by preparing exam rooms and ensuring necessary medical supplies were available.
  • Educated patients on office procedures, insurance policies, and appointment protocols for improved understanding.
  • Processed medical insurance claims and payments.
  • Collaborated with pharmacists to resolve prescription-related issues promptly.

Customer Service Representative

Legacy Healthcare Services
Houston, TX
11.2021 - 02.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered exceptional customer support through phone, email, and chat channels.

Education

Associate of Science -

American InterContinental University
Schaumburg, IL
05-2028

High School Diploma -

RidgePoint HighSchool
Missouri City
05-2021

Skills

  • Multitasking and organization
  • Computer skills
  • Problem-solving
  • HIPAA regulations
  • Microsoft Word
  • Microsoft Excel
  • Managing Customer Relations
  • Processing Medical Bills
  • Time Management
  • Utilizing Electronic Health Records (EHR)
  • Managing patient records
  • HIPAA compliance
  • Patient flow

Timeline

Medical Office Assistant

Sweetwater Ob/gyn Associates
05.2023 - 04.2026

Customer Service Representative

Legacy Healthcare Services
11.2021 - 02.2023

Associate of Science -

American InterContinental University

High School Diploma -

RidgePoint HighSchool

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