Daya Fyler
Sanford,Florida
Summary
Having many aspirations in life and being persistent in wanting to find a career in which there is growth. Eager to learn more about this company and how to be collaborative with the companies business. Dependable workmanship with high standards and a desire to learn and acquire new skills. A positive mindset as well as maintaining focus on tasks at hand.
Overview
3
3
years of professional experience
Work History
Server
Bruster’s Real Ice Cream
08.2020 - 12.2020
- Maintaining company standards for the best customer experience
- Serving customers ice cream
- Organizing behind the scenes and setting up the store for success.
Shift Lead
Crumbl Cookie
02.2021 - 04.2023
- Delegating tasks to employees to make sure the store runs smoothly
- Closing the store, making sure everything is organized and prepared for the next day
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Greeting customers and making sure there is a connection made so when they come back, they recognize a familiar face
- Multitasking and thinking fast on my feet in a fast-paced environment.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Receptionist
Strandz Hair Salon
05.2022 - 08.2022
- Using receptionist skills to answer customer questions and set up appointments for 6-7 employees
- Keeping the salon looking clean and tidy throughout a shift
- Greeting customers and making sure the guests feel welcomed by smiling, making conversation, and answering all of their questions.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier
Academy Sports and Outdoors
04.2023 - Current
- Gained POS skills and how to cash out customers on different systems
- Handling money and counting the register
- Critical thinking and making authoritative decisions
- Helping customers with their purchases and returns
- Making the moment right if a customer comes in unsatisfied with a product.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Server
Puff N" Stuff Catering
11.2023 - Current
- Tended to multiple guests to serve them food and drinks that are made sure to be above and beyond standard
- Maintained a clean and orderly dining area for an enjoyable guest experience for parties up to 150-200 people
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Ensured tables and dining areas were cleaned promptly and efficiently
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate in Arts - Medical Assisting
Seminole State College
08.2025
Skills
- Multi-tasking
- Organization
- Customer service
- Leadership
- Problem Solving
- Order Management
- Excellent communication
- Supply Restocking
- Performance Improvement
- Time Management
Additional Information
Throughout my experience I have learned how to complete tasks myself and delegate tasks to others. Being a shift lead helped me grow as a leader. Finding out the skills and weaknesses of your co-workers is important, so you know where to work with them. I have learned that staying aware and understanding will get you further. Being open minded is very important to me as to not close any doors that could lead to better opportunities.
Leadership Experience
Stepping up to be a leader has always come fairly easy but I have also learned how to lead better through my job experience. With my previous experience I have learned how to lead and keep boundaries between work and personal life, how to solve a problem effectively and staying levelheaded, and making sure goals are met by working as a team. Delegating tasks is another important part of leadership that I have gained more experience with. Making sure communication is strong throughout a team is vital to be a leader as well as having creativity to increase efficiency.
References
- Erin Schefer, (386) 848-1452, Owner of Crumbl Cookie
- Julia, +1 (407) 431-3678, Personal contact
- Katie Harris, +1 (407) 446-1354, Personal contact
Timeline
Server
Puff N" Stuff Catering
11.2023 - Current
Cashier
Academy Sports and Outdoors
04.2023 - Current
Receptionist
Strandz Hair Salon
05.2022 - 08.2022
Shift Lead
Crumbl Cookie
02.2021 - 04.2023
Server
Bruster’s Real Ice Cream
08.2020 - 12.2020
Associate in Arts - Medical Assisting
Seminole State College
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