Daya Key
Nashville,TN
Summary
Accomplished administrative professional offers expertise in calendar management, travel arrangements, document preparation, and event coordination. Leverages strong organizational, multitasking, and problem-solving skills to successfully manage multiple projects with tight deadlines. Highly proficient in MS Office Suite, G Suite, and CRM tools with a proven track record of delivering high-quality results. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant
Lieff Cabraser Heimann
07.2024 - Current
- Managed office communications, ensuring timely responses to inquiries and enhancing workflow efficiency.
- Organized and maintained filing systems, improving document retrieval times and accuracy.
- Coordinated schedules and appointments, optimizing time management for executives.
- Assisted in preparing reports and presentations, contributing to effective decision-making processes.
- Monitored inventory levels and ordered supplies, ensuring uninterrupted office operations.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Executive Assistant
Jackie McKee Reliant Realty
01.2022 - Current
- Exhibited strong organizational skills to manage multiple projects simultaneously.
- Assisted with event planning by making travel arrangements and reserving venues when necessary.
- Organized complex files and documents in a logical fashion for easy retrieval later.
- Processed invoices accurately in a timely manner according to established guidelines.
Legal Assistant/ Legal Receptionist
Bart Durham Injury Law
11.2022 - 01.2024
- Assisted 4 different paralegal teams with redactions on medical records, closing checks, and dump letters.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions with 95% accuracy.
- Processed incoming mail within the first hour and packages accurately and promptly throughout the day.
- Provided typing, word processing, and clerical support and assisted with special projects within the day it was due.
- Monitored office supplies inventory and placed orders when necessary, weekly. Cut down firm spending by 40% by utilizing supplies effectively.
Head Coach/ Assistant General Manager
Title Boxing Club Nolensville
03.2022 - 09.2022
- Made schedules for both sales and trainer staff weekly always before the new week started.
- In charge of posting daily boxing combinations on social media.
- Consistently had largest class numbers throughout the week.
- Attended National TITLE conference to increase sales for the club, to improve on ways to train coaches, and onboard sales staff.
- Observed trainers weekly during class and privates to determine need for individual or team improvement.
Investigative Intern
Without Warning
05.2018 - 09.2022
- Organized files for attorneys using LexisNexis.
- Reviewed and gave feedback on social media outlets.
- Transcribed audio transcripts for Podcasts using Temi software.
- Condensed files for Podcasts to send to different sources to assist on cases within an hour.
- Utilized problem solving techniques quickly to resolve complex issues that arose during investigations.
- Conducted research on potential suspects and witnesses to assist in investigations, utilizing online databases and other resources.
- Demonstrated ability to work independently as well as within a team environment.
- Gained proficiency in analyzing evidence, compiling reports, and preparing documents for court proceedings.
Customer Service Representative
Summit Professional Education
08.2019 - 08.2020
- Recognized by manager as the most efficient and quickest email response time.
- Flash Operator – Phone.
- Zendesk – Email Platform.
- Recurly – Database of payment and account information.
- Yeti – System to finalize transactions for subscriptions and classes.
- Informer – Database for classes, instructors, approvals, accounts.
- SEMtek – System for classes, certificates, and accounts.
- Balanced emails and phone calls throughout the day with high call and email volume.
- Took in purchase orders, checks, and over the phone transactions on every phone call 8 hours a day.
- Received calls for scheduling, certificate requests, basic tech support, provided information about classes, and sent out confirmation emails and certificates all within a 5 minute phone call.
- Decreased email turnaround time of customer inquiries for the department by 50%.
Summer Worker
WellPath
05.2019 - 08.2019
- Supported six people in the Legal Department: worked with the claims management director, claims litigations specialists, legal assistant, lawyers, and paralegals.
- Retrieved medical records from the health service administrators at multiple facilities within 30 minutes of being asked.
- Experienced in Wellpath programs: KRONOS looked up employment records for claim files.
- Origami search for current claims, input new claims along with adding notes from Outlook, open tasks, and added reserves to the accounts.
- ERMA use for searching medical records and saving medical records.
Education
Masters - Business and Administration in Leadership and Management
Quantic – Valar Institute Quantic School of Business & Technology
07.2025
Bachelors - Behavioral and Applied Sciences
Middle Tennessee University
05.2019
Associate - Behavioral Science
Columbia State Community College
05.2017
High School Graduate - undefined
Franklin High School
05.2015
Skills
- Business Administration
- Business Writing
- Expense Reporting
- Administrative Support
- Bookkeeping
- Project Planning
- Customer service
- Time management
Certification
Certified Notary
Languages
Spanish
Timeline
Office Assistant
Lieff Cabraser Heimann
07.2024 - Current
Legal Assistant/ Legal Receptionist
Bart Durham Injury Law
11.2022 - 01.2024
Head Coach/ Assistant General Manager
Title Boxing Club Nolensville
03.2022 - 09.2022
Executive Assistant
Jackie McKee Reliant Realty
01.2022 - Current
Customer Service Representative
Summit Professional Education
08.2019 - 08.2020
Summer Worker
WellPath
05.2019 - 08.2019
Investigative Intern
Without Warning
05.2018 - 09.2022
Bachelors - Behavioral and Applied Sciences
Middle Tennessee University
Associate - Behavioral Science
Columbia State Community College
High School Graduate - undefined
Franklin High School
Masters - Business and Administration in Leadership and Management
Quantic – Valar Institute Quantic School of Business & Technology
Personal Information
- Relocation: Looking to relocate
- Title: Executive Legal Assistant
- Availability: Looking to relocate
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