Daya Taylor
Columbus
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Vendor Liaison
Discover Financial
04.2023 - Current
- Process vendor requests for account placement, vendor fraud, address updates and customer phone contact information.
- Provide customer service to incoming vendor and/or card member calls and emails. Perform necessary account research.
- Process account closures as required. Maintain and process miscellaneous reports.
- Maintain personal production reports and data. Support all team, department and company initiatives and business strategies.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Made appropriate file information updates and system upgrades.
- Assist Subject Matter Expert with managing department email inbox.
Senior Fraud Specialist
Discover Financial
09.2022 - 04.2023
- Produced detailed reports of fraud investigations and presented findings to existing case.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Worked with third-party vendors to access and analyze data and systems.
- Resolution Analyst for credit card security breach related to fraudulent transaction activity.
- Inbound/Outbound Call Representative Liaison assisting multiple departments with Fraud Investigation referral Process.
- Validation of fraudulent transaction claims, Evaluate, and assist in assigning the corresponding Fraud Investigation Tag.
- Reconciliation of the accounts balance for Credits, Debits, or Misposted outstanding funds.
- Identify transaction discrepancies, provide resolution, and best practices for the consumer.
Personal Assistant to the Owner
Laney and Company
07.2019 - 09.2022
- Generated Bills of Lading, freight invoices, and delivery receipts while maintaining records for all transactions and deliveries.
- Review daily routes, traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Created weekly schedules for truck drivers and owner operator.
- Maintained appropriate filing of personal and professional documentation.
- Sourced and ordered office equipment and supplies.
- Organized and attended meetings and compiled related documents and reports.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Associate of Arts - Journalism
Columbus State Community College
Columbus, OH04.2024
Skills
- Attention to Detail : ability to pay attention to every detail to assure quality work
- Interpersonal : Ability to communicate with a variety of people and personalities
- Research : Thoroughly search for all resources and options to solve problems
- Solution Oriented : turns problems into solutions to improve procedures and processes
- Leadership : diplomatic and tactful with customers and employees
- Excellent Communication : listens attentively for details and body language to accurately resolve issues and convey pertinent information into a "easy to under" manner
- Innovate : ability to see changes as an opportunity, not a threat
- Performance : Meets and exceeds metric set my organization and SLA
Accomplishments
- Recipient of Five quality awards @ Jp Morgan Chase
- Recipient of ACE award @ Discover Financial
- Recipient of STAR award @ Grange Insurance
- Recipient of Customer Excellent award @ Morgan Stanley
Certification
- Business Management Certification
Timeline
Vendor Liaison
Discover Financial
04.2023 - Current
Senior Fraud Specialist
Discover Financial
09.2022 - 04.2023
Personal Assistant to the Owner
Laney and Company
07.2019 - 09.2022
Associate of Arts - Journalism
Columbus State Community College