DAYAJA GEORGE
New York/New Jersey,NY/NJ
Summary
Dynamic Assistant Store Manager with over 8 years of expertise in hospitality management and customer service, specializing in team building, inventory management, and enhancing customer satisfaction. Demonstrated success in mentoring staff and driving sales through strategic planning and effective communication. Proven track record in operations management, optimizing processes, and implementing cost-effective strategies that improve workflow and reduce costs. Committed to elevating business performance through innovative problem-solving and strong leadership skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Temp Worker
Instaworks gigs
New York/ New Jersey, NY
09.2024 - Current
- Greeted guests and vendors to assist in navigating space.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Assistant Store Manager
Sugaring Nyc
Manhattan, NY
10.2023 - 10.2024
- Lead product displays and store upkeep, ensuring a welcoming atmosphere for customers.
- Oversaw daily operations, handling cash and optimizing staff efficiency.
- Fostered team growth for superior customer service experiences, contributing to enhanced sales performance.
- Streamlined esthetician scheduling to ensure alignment with business requirements, elevating customer contentment.
- Developed an expert team through strategic leadership.
- Organized scheduling by answering incoming calls.
- Facilitated flawless collaboration among estheticians to address client and business requirements.
Assistant Store Manager
Marriott Marquis
Manhattan, NY
12.2021 - 10.2023
- Supervised merchandise and facility upkeep, ensuring high safety standards and operational efficiency.
- Guided team to improve guest interactions, driving sales with superior customer support.
- Led cash operations and staff scheduling to enhance financial performance.
- Directed team to excel in high-end hotel retail by optimizing merchandising operations.
- Streamlined operational processes by closely overseeing cash and facility management.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Pharmacy Technician
CVS Pharmacy
Manhattan, NY
10.2021 - 08.2022
- Cross-checked medication orders, upheld accuracy, promoted patient welfare.
- Provided outstanding customer service, significantly increasing satisfaction.
- Supplied coverage details, supporting effective evaluations.
- Aided lead pharmacist, increased workflow productivity.
- Handled phone inquiries from patients and doctors.
- Executed the process of prescription orders and maintained medication accuracy.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Assisted in training new employees on pharmacy procedures.
- Established or maintained medications and other patient profiles.
Operations Manager
Bowlmor AMF Centers
Manhattan, NY
09.2018 - 04.2020
- Directed team of bartenders and servers, optimizing operational efficiency.
- Coordinated sales activities in call center and organized events.
- Managed and resolved guest issues efficiently to elevate satisfaction levels.
- Established robust safety protocols to ensure compliance with regulations.
- Organized regular training sessions, elevating team capabilities.
- Managed inventory, ensuring optimal stock levels.
- Enhanced team energy and created unforgettable experiences for guests during events and parties, including celebrity appearances.
- Enforced safety procedures and performed consistent inventory assessments, enhancing kitchen and bar workflows.
- Measured and reviewed performance via KPIs and metrics.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Adapted to critical operational needs in fast-paced shifts.
Manager
AMC Theatres
Manhattan, NY
08.2015 - 08.2018
- Oversaw facility maintenance to guarantee cleanliness.
- Executed cash handling tasks and optimized staff schedules using financial evaluations.
- Swiftly handled guest complaints, leading to increased satisfaction.
- Managed operations with emphasis on maintaining safety standards and improving performance metrics.
- Crafted strategic approaches for resolving guest issues, boosting satisfaction levels and retention rates.
Education
Some College (No Degree) - Health Services Administration
Queensborough Community College of The City University of New York (CUNY)
Queens, NYHigh School Diploma -
Cardozo School of Law
Queens, NYSkills
- Inventory Control
- Effective Meeting Facilitation
- Cash Management
- Customer Engagement
- Food Safety Management
- Staff Management
- Team Leadership
- Staff scheduling
- Human resource policies
- Marketing and promotions
- Loss prevention
- POS systems operations
- Incident reports
- Inventory counting
- Shift scheduling
- Consultative sales
Certification
Retail Food Handler, NYC Department of Health and Mental Hygiene
Timeline
Temp Worker
Instaworks gigs
09.2024 - Current
Assistant Store Manager
Sugaring Nyc
10.2023 - 10.2024
Assistant Store Manager
Marriott Marquis
12.2021 - 10.2023
Pharmacy Technician
CVS Pharmacy
10.2021 - 08.2022
Operations Manager
Bowlmor AMF Centers
09.2018 - 04.2020
Manager
AMC Theatres
08.2015 - 08.2018
Some College (No Degree) - Health Services Administration
Queensborough Community College of The City University of New York (CUNY)
High School Diploma -
Cardozo School of Law
Similar Profiles
Reina MorgadoReina Morgado
Security at Instaworks GigsSecurity at Instaworks Gigs
Erick RobinsonErick Robinson
Customer Service at Instaworks GigsCustomer Service at Instaworks Gigs
Genesis MarinGenesis Marin
Line Cook at Instaworks GigsLine Cook at Instaworks Gigs