Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

Dayalin Zayas

Hialeah,FL

Summary

Experienced administrative professional with expertise in customer service, billing coordination,
and front-office management. Adept at building client relationships, streamlining operations, and
delivering exceptional customer experiences. Demonstrates strong problem-solving skills,
attention to detail, and the ability to multitask effectively in dynamic environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Seasonal Vendor

Macys Department Store
Miami, FL
10.2018 - 12.2024
  • Maintained a clean and organized retail environment to uphold company
    standards.
  • Assisted customers with transactions, returns, and reward program enrollments,
    ensuring a smooth process.
  • Collaborated with team members to consistently meet and exceed monthly sales
    goals.

Billing Assistant

PRMG
Miami, FL
12.2020 - 09.2022
  • Maintained detailed records and documentation to support financial accuracy and
    compliance with company policies and regulatory standards.
  • Delivered high-quality customer service by addressing inquiries regarding
    invoices and payment schedules promptly and professionally.
  • Assisted management with financial reporting and audits, showcasing proficiency
    in handling confidential data and complex administrative tasks.

Executive Assistant to Billing Departments

Marrero & Associates
Coral Gables, FL
06.2011 - 01.2018
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Facilitated communication between different departments within organization.

Education

BBA - Business

University of Miami
Coral Gables, FL

Skills

  • Customer Service Excellence
  • Team Collaboration & Problem-Solving
  • Billing Operations & Administrative Support

Certification

  • Certification Mortgage Loan Officer License

Accomplishments

  • 4 year Deans list student

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

  • References upon Request

Timeline

Billing Assistant

PRMG
12.2020 - 09.2022

Seasonal Vendor

Macys Department Store
10.2018 - 12.2024

Executive Assistant to Billing Departments

Marrero & Associates
06.2011 - 01.2018

BBA - Business

University of Miami

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Dayalin Zayas