Dayaly Vargas
Buffalo,NY
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Experienced Crew Trainer with 3.5 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Crew Trainer
Chipotle Restaurant
4405 Milestrip Rd, Buffalo NY 14219
06.2020 - Current
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Identified skill gaps within the team and designed targeted training sessions to address them.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Implemented regular evaluations of training programs, using feedback to make updates as needed for continued effectiveness.
- Coordinated with other departments to ensure seamless integration of new hires into their respective roles upon completion of training modules.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Education
High School Diploma -
Global Concepts Charter School High School
30 Johnson St, Lackawanna, NY 1421806.2021
Skills
- Performance Evaluation
- Training Documentation
- POS Systems
- Training Tools and Resources
- Complaint Handling
- Call Center Experience
- Up-selling Abilities
- Active Listening
- Technical Support
- Empathy Display
- Problem Solving
- Interpersonal Skills
- Multitasking Abilities
- Decision Making
- Customer Retention
- Conflict Resolution
Timeline
Crew Trainer
Chipotle Restaurant
06.2020 - Current
High School Diploma -
Global Concepts Charter School High School