Summary
Overview
Work History
Education
Skills
Accomplishments
Bilingual
Certification
Languages
Timeline
Generic

Dayami Cooper

Hialeah Gardens

Summary

To obtain a position where I will be able to utilize my skills and work experience on a daily basis. I am reliable, trustworthy, respectful and able to work both on own or as part of a team.


Experienced with front desk operations, staff supervision, and customer service excellence. Utilizes effective communication and organizational skills to manage daily tasks and resolve issues promptly. Knowledge of hospitality standards and practices, ensuring positive experience for guests and maintaining high service quality.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front Desk Team Lead

UF Hialeah dental center
10.2017 - 01.2025
  • Front Desk
  • Scheduling appointments
  • Calling to confirm appointment
  • Patient Registration
  • Insurance Verification
  • Closing end of day

Order Processing Specialist

BulletLine
01.2015 - 10.2017
  • Revising in house orders
  • Making contact with customer should we need additional information
  • Processing orders
  • Documented shipping information for orders and tracked packages when necessary.
  • Assisted customers with product and service selections.

Universal Advocate

Altegra Health
04.2014 - 02.2016
  • Made both outbound and received inbound calls on a daily basis
  • Handled a call volume average 70-100 calls daily
  • Screened and assisted Medicare beneficiaries for community programs in their local areas (Including, but not limited to: paper applications, online applications, phone interviews, & conference calls to sponsors)
  • Selected Medicare beneficiaries for Medicare savings programs & social security government programs
  • Offered community programs to Medicare members
  • Community program assistance# Low Income Subsidy submission via SS website
  • Assisted member with Medicaid application
  • Met all QA and production monthly goals

Shift Manager

Checkers Drive-in
07.2012 - 10.2013
  • Ran & Supervised designated shifts
  • Responsible for opening and closing the store daily
  • Counted & stocked inventory daily
  • Deposited money into bank account
  • Greeted clients and provided exponential customer service
  • Took orders both in person and via drive-through window

Education

High School Diploma - Undecided

Barbara Goleman Senior High
Miami, FL
01.2008

Skills

  • Accounting
  • Organizational skills
  • Typing
  • Customer service
  • Client services
  • Calendar management
  • Computer skills
  • Microsoft Windows XP
  • Microsoft Office XP
  • Google Docs
  • Dealership experience
  • Human resources
  • Communication skills
  • Microsoft Excel
  • Phone etiquette
  • WordPress
  • Microsoft Office
  • Analysis skills
  • Sales
  • Financial services

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
  • Mentored newly hired individuals in company processes and procedures which alleviated employee turnover by 100%.

Bilingual

Spanish and English

Certification

  • Notary Public License - Florida Secretary of State or Equivalent Authority.
  • CPR/AED Certification
  • Medical Assistant Certification
  • Registered Behavior Therapist Certificate


Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Team Lead

UF Hialeah dental center
10.2017 - 01.2025

Order Processing Specialist

BulletLine
01.2015 - 10.2017

Universal Advocate

Altegra Health
04.2014 - 02.2016

Shift Manager

Checkers Drive-in
07.2012 - 10.2013

High School Diploma - Undecided

Barbara Goleman Senior High

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Dayami Cooper