Healthcare insurance professional with over 15 years of experience in Medicare HMO operations including Case Management, Special Needs Plans, Provider Relations, Enrollment, Compliance, Utilization Management, and Member Services. Holds both a Bachelor's and Master's Degree in Health Services Administration. Passionate about continuous improvement and enhancing patient care and satisfaction. Deep industry knowledge to navigate complex Medicare guidelines while delivering results.
Overview
15
15
years of professional experience
Work History
Medical Management Specialist II
Simply Healthcare Plans - Elevance Health
03.2019 - Current
Promote patient and provider satisfaction and loyalty by addressing and resolving problems in a proactive and knowledgeable manner
Provide skilled administrative work to support clinical staff and operational requirements
Serve as resource to clients and community partners
Working closely with clinical staff to improve patient care and practice procedures
Develop and strengthen relationships with providers to maintain expertise and address problems in timely manner
Adhere to all facility, company, and legal guidelines
Facilitate referrals to other healthcare professionals and medical facilities
Produce and distribute brochures, flyers and packets covering Special Needs Program information and benefits to support community outreach and program initiatives
Provide program presentations to prospective providers in collaboration with Provider Relations Team
Implement innovative case management strategies that resulted in reduced lengths of stay for patients receiving complex treatments
Reduce hospital readmission rates through careful monitoring of patient progress and proactive follow-up measures.
Mentor junior staff members, helping them develop their skills as Medical Management Specialists while also fostering a positive work environment
Analyze data on patient outcomes to identify areas for improvement in service delivery and resource allocation
Identify opportunities for cost savings in healthcare delivery, ultimately contributing to overall organizational profitability
Medical Management Specialist
Simply Healthcare Plans - Anthem
03.2015 - 03.2019
Improved patient satisfaction scores by addressing concerns promptly and providing personalized attention.
Collaborated with healthcare providers for better coordination of patient care plans, resulting in more seamless treatment experiences
Conducted thorough audits of medical records to ensure compliance with legal requirements and industry best practices
Maintained accuracy, completeness, and security for medical records and health information.
Utilized electronic medical record systems to store, retrieve and process patient data
Verified accuracy of patient information in medical records
Used classification manuals to gain additional knowledge of disease and diagnoses processes
Utilization Management Coordinator
Simply Health Care Plans
03.2013 - 03.2015
Collaborated with multidisciplinary teams to develop individualized care plans for patients
Contributed to the development of departmental goals, objectives, and performance improvement initiatives for continuous enhancement of services provided
Promoted a culture of continuous learning by conducting regular staff meetings focused on team collaboration and best practices sharing within the utilization management team.
Enhanced patient care by efficiently coordinating utilization management processes and reviewing medical records for case appropriatenes
Actively participated in interdisciplinary team meetings to provide input on patient care, discharge planning, and resource utilization
Managed complex cases effectively, working closely with interdisciplinary teams to develop comprehensive care plans tailored to individual needs
Ensured regulatory compliance by staying updated on industry guidelines and applying them to daily tasks and assessments
HEDIS Medical Records Specialist
AvMed Health Plans
12.2009 - 12.2012
Visited multiple medical offices and hospital throughout Miami-Dade and Broward County regions in order to collect medical records
Successfully scheduled appointments with providers for collection of medical records (physical and/or electronic forms)
Securely transported and uploaded records to patient’s private vault
Participated in meetings and transcribed meetings minutes
Created PowerPoint presentations for business development purposes
Coached new employees on administrative procedures, company policies, and performance standards
Education
Master - Health Services Administration
Florida National University
Hialeah, FL
01.2018
Bachelor - Health Services Administration
Florida National University
Hialeah, FL
01.2016
Skills
Healthcare Management
Special Needs Plans
Empathy
Honest & Ethical
Organized & Detail-Oriented
HIPAA compliance
Verbal & Written Effective Communication (bi-lingual)
Analytical Thinking
Relationship Building & Retention
Problem-Solving
Reliability
Adaptability and Flexibility
Microsoft Office
LANGUAGES
Bilingual (Spanish & English) interpersonal and written communication skills