Dayami Rodriguez
Miami
Summary
Dedicated and results-driven professional with over 15 years of diverse experience in customer service, financial sales, restaurant management, and household leadership. Skilled in client relations, cross-selling, team supervision, and operations management. Proven ability to exceed sales targets, streamline processes, and foster long-term relationships. Adept at balancing multiple priorities while ensuring high performance, customer satisfaction, and organizational success. Seeking to leverage transferable expertise in sales and customer service into a long-term career with a leading insurance or financial services company.
Overview
18
18
years of professional experience
Work History
CEO & Household Operations Manager
Dia’s Family
01.2016 - Current
- Lead all aspects of household management, balancing responsibilities of parenting, financial oversight, scheduling, and logistics.
- Manage financial planning, including budgeting, expense control, and long-term household investment decisions.
- Apply organizational skills to coordinate healthcare, education, and extracurricular activities for children.
- Resolve challenges quickly and effectively, demonstrating resilience and problem-solving in dynamic situations.
- Negotiate with schools, vendors, and service providers to achieve cost savings and quality outcomes.
- The absolutely Best Role in my Life
- Key Strengths:
- Demonstrated leadership in a 24/7 environment with high levels of responsibility.
- Applied multitasking and decision-making skills transferable to professional sales and service roles
Customer Service Representative & Banker
Wells Fargo Bank
01.2014 - 01.2016
- Delivered exceptional customer service by assisting clients with financial transactions and account management.
- Exceeded branch sales goals through consultative selling, identifying customer needs and recommending appropriate financial products (loans, credit cards, checking/savings accounts).
- Educated customers on banking tools and services to improve financial literacy and strengthen client relationships.
- Ensured compliance with all banking regulations and internal policies during customer interactions.
- Processed high-volume transactions with accuracy and efficiency.
- Key Achievements:
- Consistently exceeded monthly sales targets.
- Recognized for top-tier customer satisfaction ratings.
- Supported branch growth by building long-term client relationships and generating referrals.
Assistant Manager / Cashier
Polo Norte Restaurant
01.2008 - 01.2014
- Began as a cashier, managing point-of-sale transactions, handling cash, and ensuring accuracy in daily reconciliation.
- Provided excellent customer service in high-volume environments, ensuring guest satisfaction.
- Promoted to Assistant Manager, overseeing staff scheduling, training, and day-to-day operations.
- Supervised front-of-house operations, ensuring compliance with health and safety standards.
- Handled customer complaints with professionalism, turning challenges into positive experiences.
- Key Achievements:
- Streamlined cash-handling procedures, reducing errors and improving efficiency.
- Supported revenue growth through upselling and promotional sales strategies.
- Improved team performance and morale through mentorship and training.
Education
High School Diploma -
Ho CHi Min
La Habana Cuba06-2006
Real Estate License -
Gold Coast
06-2016
Skills
- Customer Service & Client Relations
- Sales, Cross-Selling & Upselling
- Team Leadership & Training
- Financial Product Knowledge (Banking & Insurance)
- Cash Handling & Reconciliation
- Conflict Resolution & Problem-Solving
- Time & Household Management
- Operational Efficiency & Compliance
- Strategic Planning & Organization
- Multitasking in High-Volume Environments
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Organizational agility
Languages
English
Timeline
CEO & Household Operations Manager
Dia’s Family
01.2016 - Current
Customer Service Representative & Banker
Wells Fargo Bank
01.2014 - 01.2016
Assistant Manager / Cashier
Polo Norte Restaurant
01.2008 - 01.2014
High School Diploma -
Ho CHi Min
Real Estate License -
Gold Coast
Spanish
spanish
Similar Profiles
Alyssa OrozcoAlyssa Orozco
Professional Nanny/ Various Families at Ho Family, Barnes Family, K FamilyProfessional Nanny/ Various Families at Ho Family, Barnes Family, K Family
Tina HolguinTina Holguin
Pet Sitter at Private Clients-(Holguin Family, Pelkey Family, and Tegg Family.)Pet Sitter at Private Clients-(Holguin Family, Pelkey Family, and Tegg Family.)
Lila LoupLila Loup
Babysitter at Castle Family, Tennis Family, Sim’s FamilyBabysitter at Castle Family, Tennis Family, Sim’s Family
Adria HernandezAdria Hernandez
Food and Beverage Manager at HiltonFood and Beverage Manager at Hilton
Lamar WatkinsLamar Watkins
Camp Counselor, Summer Sports at Marvin Henfield Basketball Shooter AcademyCamp Counselor, Summer Sports at Marvin Henfield Basketball Shooter Academy