Dayami Rubio
Chandler,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Diabetes Care Specialist
Wellstart Medical
Mesa, AZ
06.2023 - 07.2024
- Provided excellent and professional support and service to all inbound and outbound patient's.
- Confirmed all continuous monitoring system referrals.
- I obtained, verified, and counseled insurance coverages and clinical documentation to justify various reimbursements of diabetes supplies by the customer’s insurance policies.
- Instructed patients on possible deductible / copay coverage information so they would understand their financial responsibility during our interaction (if needed)
- Strong knowledge of Dexcom, Freestyle Libre, Eversense, and other associated CGM (continuous glucose monitoring) products along with additional adhesive's.
- Interacting with Direct Sales and supporting staff to inform of needed information to proceed with referrals (demographics, change in CMN (certificate of medical necessity), updated chart notes info, etc).
- Updating daily tasks and coordinating by need for patients based on processing time and level of response.
- Extensive usage of Microsoft, SAP, Brightree, Ringmax, software to succeed in assigned positions and projects.
Durable Medical Equipment Specialist
Progressive Home Medical
Chandler, AZ
11.2020 - 03.2023
- Developed strong relationships with referral sources such as physicians, therapists, and case managers to grow business opportunities.
- Educated patients on proper usage and maintenance of their durable medical equipment, promoting safety and longevity
- Review and process DME orders received from clients via fax, phone and email.
- Verify medical necessity with providers, and request any additional documentation per Medicare and Medicaid guidelines.
- Provide customer service and support to clients.
- Utilize tracking report to follow up on expiring authorizations.
- Knowledge of ICD-10 coding and medical terminology.
- Responsible for scheduling appointments for clients and sending out reminders via text, phone call or email.
- Insurance verifications and authorizations.
Education
West Phoenix High School
Phoenix, AZ05.2013
Skills
- Continuous Glucose Monitoring
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Diabetes Care Specialist
Wellstart Medical
06.2023 - 07.2024
Durable Medical Equipment Specialist
Progressive Home Medical
11.2020 - 03.2023
West Phoenix High School