Dayamy Arana
San Antonio,TX
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
1
1
Language
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Account manager/Bilingual Customer Service Representative
Insulated Products Corporation
Compton, California
05.2020 - 03.2022
- Coordinated project timelines and ensured timely delivery of products to clients.
- Analyzed customer feedback to improve product offerings and service delivery.
- Managed client accounts and maintained strong relationships with key stakeholders.
- Developed and executed account strategies to meet client needs effectively.
- Collaborated with sales teams to identify new business opportunities and growth areas.
- Resolved customer issues promptly while maintaining company policies and procedures.
- Prepared detailed reports on account performance for internal review meetings.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Provided training and guidance to new Account Managers.
- Strengthened relationships with clients to renew existing accounts. by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- De-escalated customer interactions by providing alternative solutions to issues.
- Created comprehensive reports on account performance and presented them to senior management.
- Generated leads through cold calling activities.
- Presented product features and advantages to potential customers during sales meetings.
- Solicited feedback from customers on their experience with products or services.
Banquet Manager
Old Ranch Country Club
Seal Beach, California
05.2014 - 09.2019
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
Event Coordinator
Los Amigos Golf Course
Paramount, California
05.2017 - 08.2018
- Planned and organized golf tournaments and charity events at Los Amigos Golf Course.
- Coordinated event logistics including catering, decorations, and vendor contracts.
- Managed event timelines to ensure smooth execution of activities and schedules.
- Communicated with clients to understand their needs and preferences for events.
- Collaborated with staff to create engaging experiences for participants and attendees.
- Developed promotional materials to attract participants for various events.
- Oversaw setup and breakdown of event spaces to maintain functionality and aesthetics.
- Maintained inventory of supplies needed for successful event coordination at the course.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the day of the event including problem solving if necessary.
- Developed event themes and concepts to ensure successful execution of events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Collaborated with clients to identify their goals and expectations from the event.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
- Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
Lead Banquet Server
Old Ranch Country Club
Seal Beach, California
05.2012 - 10.2014
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Arts - Liberal Arts And Sciences
Los Angeles Harbor College
Wilmington, CA 08.2008 - 06.2012
Skills
- Account management
- Customer relationship management
- Lead generation
- Client communication
- Vendor management
- Project coordination
- Event logistics
- Schedule management
- Time management
- Problem solving
- Team collaboration
- Conflict resolution
- Customer satisfaction
- Relationship building and management
- Customer service
- Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
Account manager/Bilingual Customer Service Representative
Insulated Products Corporation
05.2020 - 03.2022
Event Coordinator
Los Amigos Golf Course
05.2017 - 08.2018
Banquet Manager
Old Ranch Country Club
05.2014 - 09.2019
Lead Banquet Server
Old Ranch Country Club
05.2012 - 10.2014
Associate of Arts - Liberal Arts And Sciences
Los Angeles Harbor College
08.2008 - 06.2012