Dayan Campa
Miami
Summary
Dedicated customer service manager with 6 years of experience, proficient in handling complex customer concerns and improving team workflows. Skilled in customer support, staff supervision, and payroll administration. Proficient in English and fluent in Spanish. Possesses a GED diploma and CPR certification Also did hotel front desk manager assistant part time .
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Manager
HV LLC
02.2018 - 02.2025
- Detail-oriented and dedicated professional with extensive experience in ticket sales, customer service, and office management
- Skilled at handling diverse administrative tasks including scanning, mail distribution, and data entry
- Known for exceptional multitasking abilities, maintaining strong organizational skills while efficiently prioritizing tasks in fast-paced environments
- Demonstrated ability to maintain a professional demeanor, utilizing excellent phone etiquette to ensure smooth communication with clients, customers, and team members
- Committed to delivering excellent service and support while ensuring smooth office operations
- Maintained customer satisfaction by handling complex escalated customer concerns
- Achieved company customer service objectives through proper alignment of department policies with stated targets
- Enhanced customer experiences with improved team workflows and more effective solutions for common problems
- Oversaw store operations and maintained standards during service
- Supported upper management in implementing new initiatives aligned with organizational goals.
Education
GED - GED
GED DIPLOMA
03.2013
Skills
- Front desk administration
- Office Administration & Duties
- Mail Handling & Scanning
- Multitasking & Time Management
- Phone Etiquette & Communication
- Data Entry & Filing
- Conflict Resolution & Problem Solving
- Strong Organizational Skills
- Analysis skills
- Appointment Scheduling
- Office experience
- Payment Processing
- Order Packaging
- Typing
- Customer support
- Staff Supervision
- Inside sales
- Payroll Administration
- Time management
- Driver communication
- QuickBooks
- Schedule Management
- Positive Attitude
- Customer Service
- Telephone Etiquette
- Payroll Coordinator and processor
Certification
- Driver's License
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Bilingual Customer Service Manager
HV LLC
02.2018 - 02.2025
GED - GED
GED DIPLOMA
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