Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager
Dayan Correa

Dayan Correa

Arecibo,Puerto Rico

Summary

With extensive Quality Assurance experience, I've found my sweet spot where handling several tasks at once and knowing what needs to come first isn't just a part of the job; it’s where I thrive. My ability for clear, effective communication pairs well with my organizational prowess. What really sets me apart is my unwavering dedication to detail, especially when it comes to meticulously going over reviews and refining auditing processes. Lastly, I believe that it's not only about going throughout but ensuring excellence in ever aspect of my work.

Overview

7
7
years of professional experience

Work History

Customer Success Manager

Amazing.com
10.2022 - Current
  • Manage customer success for the company, collaborating with cross-functional teams to improve the customer experience
  • Conduct weekly Zoom calls with 30+ clients, driving engagement and satisfaction
  • Developed a CRM dashboard for the CSM team using the HubSpot platform while improving customer retention and sales processes
  • Exceeded quarterly KPIs by at least 10% through proactive customer management and strategic initiatives
  • Increased customer retention by 95% and subscriptions by promoting software tools and guiding customers.

Sourcing Manager

Amazing.com
02.2021 - 10.2022
  • Cultivated and improved strategic partnerships with key vendors, resulting in a 20% reduction in sourcing costs
  • Implemented process improvements to increase operational efficiency by 25% daily
  • Drove $117 thousand in annual savings through tough negotiations and supplier consolidation, strengthening the company's competitive position and our client's profitability.

Quality Assurance Specialist

Quva Pharma
03.2019 - 02.2021
  • Ensured full compliance with SOPs, QMS, and regulatory standards through regular audits and inspections
  • Streamlined communication between the quality and manufacturing departments and reduced customer complaints by 30%
  • Implemented a comprehensive new hire training program, resulting in improved performance and reduced errors
  • Facilitated cross-departmental collaboration, resulting in a 20% increase in overall product quality.

Quality Assurance Technician

Professional Compounding Centers of America
07.2017 - 03.2019
  • Implemented streamlined SOPs, ensuring compliance with cGMP requirements
  • Reviewed and analyzed out-of-specification reports, taking immediate corrective action
  • Conducted product audits and implemented CAPA, resulting in a 20% decrease in customer complaints.

Education

Bachelor of Arts in Education -

University of Puerto Rico
Arecibo, PR
01.2012

Skills

  • Customer Relationship Management
  • Excellent Communication Skills
  • Problem-Solving
  • Troubleshooting
  • Analytical Skills
  • Account Management
  • Customer Satisfaction and Retention Strategies
  • Product Knowledge
  • Cross-Functional Collaboration
  • Time Management
  • Training and Onboarding Customers
  • Customer Feedback Collection and Analysis
  • Adaptability and Flexibility
  • Team Leadership and Mentoring
  • HubSpot Experience
  • SharePoint
  • MS Word
  • Excel
  • Outlook
  • Laser fiche
  • Intranet Messaging
  • QAD software
  • SAP software
  • CGMP experience
  • Client Relations
  • Customer Account Management
  • Sales Proficiency
  • Training and Mentoring
  • CRM Software
  • Customer Relations
  • Process Improvement

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Success Manager

Amazing.com
10.2022 - Current

Sourcing Manager

Amazing.com
02.2021 - 10.2022

Quality Assurance Specialist

Quva Pharma
03.2019 - 02.2021

Quality Assurance Technician

Professional Compounding Centers of America
07.2017 - 03.2019

Bachelor of Arts in Education -

University of Puerto Rico

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Dayan Correa