DAYAN GONZALEZ
Miami
Summary
Resourceful psychology student with a proven ability to communicate effectively and work collaboratively, looking for a hands-on role to enhance skills and knowledge Dedicated psychology student with strong research and analytical skills seeking a position to gain practical experience in the field
Overview
7
7
years of professional experience
Work History
Office Assistant/ Observer
Jumping Step by Step
- Provide administrative support, including scheduling appointments, managing files, and handling office communications
- Assist in coordinating services for speech therapy, occupational therapy, and physical therapy clients
- Facilitate smooth operation of therapy sessions by ensuring resources and documentation are organized and readily available
- Support therapists with client intake forms, progress tracking, and general office tasks related to patient care
Administrative Assistant
Healthy Minds Psychology
06.2023 - Current
- Managed patient scheduling and coordinated appointments in a fast-paced medical office setting
- Collected patient records and ensured compliance with HIPAA regulations
- Provided exceptional customer service to patients by answering phone calls and addressing inquiries
- Organized office supplies and equipment to optimize workflow and proficiency
- Collaborated with healthcare team members to ensure a seamless patient experience
Customer Service Associate
Amazon
01.2022 - 06.2023
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Identified opportunities for process improvement through feedback from customer's and team members
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Followed up with customers to support satisfaction and resolve any issues
Customer Service Representative Agent
Pizza Hut
06.2020 - 01.2022
- Maintained customer’ satisfaction with forward-thinking strategies focused on addressing customer needs and solving concerns
- Responded to customer telephone calls promptly to avoid on-hold wait constant flow of customer calls with minimal wait times
- Offered advice and assistance to customer's, paying attention to special needs or wants
Volunteer Receptionist Assistant
Coral Gables Hospital
06.2018 - 08.2018
- Managed front desk serving as first point of contact for visitors and directed inquiries to staff members
- Created and maintained filing system for important documents, ensuring easy access for team members
- Provided excellent customer service by picking up phone calls and responding to emails in a timely manner
Education
Bachelor of Arts - PSYCHOLOGY
Florida International University
Miami, FL12.2024
Skills
- Active Listening
- Problem-Solving Ability
- Customer Relations
- Microsoft Office Proficiency (Word, PowerPoint, Excel)
- Customer Service and Assistance
- Exceptional Communicator
- Time management
- Call handling/ Scheduling
- Report analysis
Awards
- National Honors Society Nominee
- FIU Dean's List
Timeline
Administrative Assistant
Healthy Minds Psychology
06.2023 - Current
Customer Service Associate
Amazon
01.2022 - 06.2023
Customer Service Representative Agent
Pizza Hut
06.2020 - 01.2022
Volunteer Receptionist Assistant
Coral Gables Hospital
06.2018 - 08.2018
Office Assistant/ Observer
Jumping Step by Step
Bachelor of Arts - PSYCHOLOGY
Florida International University
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