Dayan Leon Lemus
Houston,TX
Summary
Dynamic hospitality professional with proven expertise in inventory management and exceptional customer service, demonstrated through a 20% increase in customer satisfaction at Bar & Restaurant La Vitrola. Excelled in guest engagement and team collaboration at The Forest Country Club, fostering productive environments and cultivating loyal customer bases. Skilled in safe food handling and performance improvement, ensuring top-notch service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server/backup Bartender
The Forest Country Club
04.2024 - 01.2025
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender Shift Manager
Bar & Restaurant Kilometro 0
05.2023 - 12.2023
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Bar & Restaurant La Vitrola
03.2022 - 04.2023
- Increased customer satisfaction ratings by 20% through attentive service and prompt resolution of complaints
- Handled over 100 customer orders daily, ensuring accuracy and timely delivery, leading to 25% rise in repeat customers
- Trained and supervised 5 new hires on food safety protocols and customer service standards
Bartender Supervisor
mixology Bar Bitacora
La Habana
02.2021 - 03.2022
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Increased overall revenue with creative drink promotions and themed events.
Bartender
El Farallon
La Habana , Cuba
10.2020 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Bachelor - Mixologist
ACC ,Asociación De Cantineros De Cuba
La Habana ,Cuba 03.2022
GED - High School
Pedro Veliz Hernandez ESBU
La Habana, Cuba07.2017
Skills
- Food Costing
- Buffet setup
- Food photography
- Reservation Management
- Food presentation
- Order Taking
- Phone Etiquette
- Strong Work Ethic
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Team collaboration
- Safe food handling
- Performance improvement
- Cleanliness standards
- Cash handling
- Inventory management
- Food safety practices
- Allergy awareness
- Hospitality service expertise
- Customer service
- Client relationship building
- Positive customer experience
- Customer experience
- Teamwork and collaboration
- Positive attitude
- Highly effective communication
- Clear and effective communication
- Problem identification
- Multitasking and time management
- Creative team collaboration
- Adaptability to changing conditions
- Sales skills
- Technical proficiency
Timeline
Server/backup Bartender
The Forest Country Club
04.2024 - 01.2025
Bartender Shift Manager
Bar & Restaurant Kilometro 0
05.2023 - 12.2023
Bartender
Bar & Restaurant La Vitrola
03.2022 - 04.2023
Bartender Supervisor
mixology Bar Bitacora
02.2021 - 03.2022
Bartender
El Farallon
10.2020 - 01.2021
Bachelor - Mixologist
ACC ,Asociación De Cantineros De Cuba
GED - High School
Pedro Veliz Hernandez ESBU
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