Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dayan Torres Abreu

Orlando,FL

Summary

Proactive Tug Driver, Check-in Agent, and Human Resources Specialist with extensive experience in ground service equipment operation, customer service, and HR compliance. Skilled in safety protocols, efficient baggage handling, and benefits administration. Bringing strong problem-solving abilities and a commitment to a collaborative and organized workplace. Effective communicator recognized by superiors and customers for consistently exceeding service expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Tug Driver

Bags.inc
07.2023 - Current


  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.


Check in Agent

ECASA
07.2018 - 08.2022
  • Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
  • Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
  • Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
  • Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
  • Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
  • Processed payments securely for excess baggage fees or other charges as required by airline policies.
  • Directed passengers to correct airport terminal locations.
  • Checked baggage at gate and loaded onto ramp.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

Human Resources Specialist

Banco Metropolitano
03.2016 - 06.2018
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Coordinated employee training programs to boost skills development and improve overall performance.

Education

Registered Behavior Technician
Orlando, FL
08.2024

Bachelor of Science - Human Resources

Escuela De Economia IPE Lazaro Ramon Alpizar
Marianao Cuba
12.2011

Skills

  • Passenger Assistance
  • Stress Tolerance
  • Professional Appearance
  • Crisis Management
  • Basic computer skills
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Multitasking Abilities

Languages

Spanish
Full Professional

Timeline

Tug Driver

Bags.inc
07.2023 - Current

Check in Agent

ECASA
07.2018 - 08.2022

Human Resources Specialist

Banco Metropolitano
03.2016 - 06.2018

Registered Behavior Technician

Bachelor of Science - Human Resources

Escuela De Economia IPE Lazaro Ramon Alpizar

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Dayan Torres Abreu