Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Dayan Vargas Acuña

Seattle

Summary

Dynamic administrative professional with a proven track record at Boston Consulting Group, excelling in customer service and data entry. Recognized for enhancing operational efficiency through meticulous document management and effective scheduling. A dedicated team player, adept at fostering strong client relationships and delivering exceptional support in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Au Pair

Expert AuPair
06.2023 - 12.2024
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
  • Established age appropriate activities based on Montessori educational system.
  • Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
  • Work on my bilingual abilities through immersive conversation and activities.
  • Managed schedules for the family to arrange activities for all of them.

Administrative Assistant

Boston Consulting Group
03.2022 - 06.2023
  • Answered emails to clients internal and external.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Organized and updated schedules for executives.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Facilitated training and onboarding for incoming office staff.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Took notes and dictation at meetings.

Administrative Assistant

Distribuciones Horizontales
07.2019 - 03.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.

Administrative Assistant

Consultecnica S.A
03.2018 - 06.2019
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Call Center Representative

Correos De Costa Rica
11.2016 - 03.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Education

No Degree - Primary Education

Universidad Florencio Del Castillo
Cartago, Costa Rica
12-2023

Technical Diploma - Administrative Services

Colegio Vocacional De Artes Y Oficios De Cartago
12-2017

Technical Diploma - English Language

Instituto Nacional De Aprendizaje
San Jose, Costa Rica
08-2016

High School Diploma -

Colegio De San Luis Gonzaga
Cartago, Costa Rica
12-2014

Skills

  • Data entry
  • Customer service
  • Administrative support
  • Time management
  • Customer and client relations
  • Computer proficiency
  • Critical thinking
  • Strong problem solver
  • Professional communication
  • Scheduling and calendar management
  • Dedicated team player
  • Meticulous attention to detail
  • Document management
  • Prioritization

Websites

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Au Pair

Expert AuPair
06.2023 - 12.2024

Administrative Assistant

Boston Consulting Group
03.2022 - 06.2023

Administrative Assistant

Distribuciones Horizontales
07.2019 - 03.2022

Administrative Assistant

Consultecnica S.A
03.2018 - 06.2019

Call Center Representative

Correos De Costa Rica
11.2016 - 03.2018

No Degree - Primary Education

Universidad Florencio Del Castillo

Technical Diploma - Administrative Services

Colegio Vocacional De Artes Y Oficios De Cartago

Technical Diploma - English Language

Instituto Nacional De Aprendizaje

High School Diploma -

Colegio De San Luis Gonzaga

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