Dayana Acar
Miami,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
12
12
years of professional experience
Work History
Professional Home Furnishing Associate
El Dorado Furniture
Miami, Florida
02.2020 - 01.2024
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Helped customers locate items within the store using the inventory system.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Built relationships with customers by providing friendly customer service.
- Processed payments using point-of-sale systems.
- Handled incoming calls from customers regarding orders or other inquiries.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
Shift Manager
Global Lounge Network (MIA-Airport VIP Lounges)
Miami, Florida
02.2015 - 06.2020
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Helped employees accomplish tasks during peak periods.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Implemented cost-control measures to maintain budgetary guidelines.
- Identified needs of customers promptly and efficiently.
- Determined budgets, production goals and rates based on company policies and requirements.
Shift Manager Cashier
Bejoux Terner (MIA Airport)
Miami, Florida
07.2012 - 01.2015
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Resolved conflicts between staff members in a professional manner.
- Processed weekly payroll information using appropriate software applications.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed customer payments quickly and returned exact change and receipts.
Education
High School Diploma -
Heroes De Bolivia
Havana, Cuba06-2012
Associate of Arts - Art Criticism (Ballet)
ENA (Art School)
Havana Cuba08-1998
Bachelor of Arts - Ballet
ENA Art School
Havana, Cuba06-1997
Skills
- Program Support
- Management Support
- Data Entry
- Workplace Safety
- Preparing reports
- Cash Handling
- Service assistance
- New teller training
- Relationship Building
- Decision-Making
- Client Engagement
Languages
English
Professional
Turkish
Professional
Spanish
Professional
Timeline
Professional Home Furnishing Associate
El Dorado Furniture
02.2020 - 01.2024
Shift Manager
Global Lounge Network (MIA-Airport VIP Lounges)
02.2015 - 06.2020
Shift Manager Cashier
Bejoux Terner (MIA Airport)
07.2012 - 01.2015
High School Diploma -
Heroes De Bolivia
Associate of Arts - Art Criticism (Ballet)
ENA (Art School)
Bachelor of Arts - Ballet
ENA Art School
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