Dayana Aguilus
Honolulu
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Home Depot
Honolulu
05.2024 - 11.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Fulfillment Associate
Amazon
Florida City
01.2022 - 12.2023
- Loaded items onto pallets or into containers for shipment.
- Performed daily cycle counts as part of inventory control process.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Communicated effectively with other departments regarding order status updates.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Monitored stock levels and notified supervisor when supplies needed to be replenished.
- Ensured timely delivery of orders by coordinating with internal transportation team members.
- Packed items according to customer's specifications and requirements.
- Unloaded incoming freight with a manual pallet jack or dock leveler.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Inspected incoming materials for quality assurance purposes.
- Assisted customers with pick-up orders at designated loading docks or drive-through areas.
Customer Service Representative
Lowes Home Improvment
Florida City
02.2022 - 11.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Mentored junior team members and managed employee relationships.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Cashier
Home Depot
Florida City
02.2020 - 12.2021
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Teacher
First Baptist Daycare
Florida City
04.2018 - 11.2020
- Utilized technology-based learning tools to enhance classroom instruction.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Encouraged critical thinking skills and problem solving strategies among students.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Developed and implemented lesson plans based on curriculum objectives.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Supervised after school activities such as clubs or sports teams.
- Maintained a safe and orderly learning environment for all students.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Organized parent conferences throughout the year to discuss student progress.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Provided individualized instruction to meet the needs of all students.
Cashier Assistant
Walmart
Florida City
04.2018 - 12.2019
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted with pricing merchandise for sale in store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Processed returns and exchanges according to store policies.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Processed customer transactions accurately and efficiently.
- Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
Donation Attendant
Goodwill
Florida City
01.2016 - 12.2018
- Greeted and welcomed donors at the donation center.
- Participated in community events promoting the organization's mission.
- Collaborated with other staff members to ensure that all donations were processed efficiently and accurately.
- Coordinated logistics related to pickup and delivery of donated items.
- Maintained cleanliness and orderliness of donation areas.
- Collaborated with other departments to ensure smooth operations.
- Logged daily donations and issued tax receipts to donors.
- Offered donors assistance in unloading and carrying donations from vehicles.
- Remained on-site during shift and continuously observed activity of visitors to prevent theft.
- Locked doors, shut lights and turned on alarm system, adhering to store closing procedures.
- Prioritized safety for staff and donors by keeping walkways clear and using proper stacking techniques.
- Maintained clean, orderly appearance of donation area.
- Presorted and labeled donations to prevent delays in stocking merchandise in stores.
- Separated, sorted and stacked items in donation trailer for efficient flow of goods into stores.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Held care conferences with residents and families to review resident health and condition.
Education
High School Diploma -
Oakland High School
Florida City, FL06-2018
Skills
- Customer service
- Problem resolution
- Communication skills
- Relationship building
- Time management
- Team collaboration
- Positive and professional
- Calm demeanor
- Understanding customer needs
- Strong teamwork
- Reading comprehension
Timeline
Customer Service Representative
Home Depot
05.2024 - 11.2024
Customer Service Representative
Lowes Home Improvment
02.2022 - 11.2022
Fulfillment Associate
Amazon
01.2022 - 12.2023
Cashier
Home Depot
02.2020 - 12.2021
Teacher
First Baptist Daycare
04.2018 - 11.2020
Cashier Assistant
Walmart
04.2018 - 12.2019
Donation Attendant
Goodwill
01.2016 - 12.2018
High School Diploma -
Oakland High School
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