Dayana Balbuena
Pensacola
Summary
Reliable and motivated professional with strong experience in customer service and office support. Skilled in managing daily operations, handling customer inquiries, and maintaining accuracy in fast-paced environments. Known for clear communication, attention to detail, and a team-oriented attitude.
Overview
4
4
years of professional experience
Work History
Team Member
Panda Express
08.2024 - 05.2025
- Provided rapid customer support with a professional, friendly, and patient attitude.
- Worked effectively with team members to meet daily goals in a fun, positive environment.
- Worked efficiently in fast paced kitchen environment, and at different positions – Front counter and Drive Through
- Provided exceptional dining experience to Guests – Greeting Guests, Serving food and handling payments at cash register
- Communicated effectively with leadership and team members to ensure smooth operations.
- Handled emergencies calmly and logically, ensuring appropriate communications to involved and required parties.
- Developed strong communication skills and ability to work in a fast-paced, customer-focused environment.
Office Assistant
Pensacola Christian College Inc.
08.2021 - 05.2024
- Knowledge of office procedures and office equipment including computers and applicable software applications.
- Provided high levels of customer account management by properly setting up and maintaining account information
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Led customers through the purchasing process by asking insightful questions and providing clear, informative responses
- Managed mail and shipping distribution to staff members, ensuring an accurate delivery
- Efficiently received, collected, and sorted outgoing mail to ensure timely dispatch
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Collaborated with team members to align on expectations, handoffs, and project timelines
- Prioritized daily workload based on urgency, client deadlines, and team priorities
Education
Accounting
Pensacola Christian College
Pensacola, FLSkills
Bilingual-Spanish
Advanced proficiency in Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
Strong attention to detail and organizational skills
Ability to work independently, multitask under pressure, and meet deadlines
Excellent communication skills
Customer service
Cash handling
Data entry
Timeline
Team Member
Panda Express
08.2024 - 05.2025
Office Assistant
Pensacola Christian College Inc.
08.2021 - 05.2024
Accounting
Pensacola Christian College
Similar Profiles
Javier GutierrezJavier Gutierrez
New Store Opening Manager at Panda Restaurant Group, Inc., Panda ExpressNew Store Opening Manager at Panda Restaurant Group, Inc., Panda Express
Bea Anne TrinidadBea Anne Trinidad
Shift Leader at Panda Restaurant Group, Inc., Panda ExpressShift Leader at Panda Restaurant Group, Inc., Panda Express
Ariana DiazAriana Diaz
Counter Helper at Panda Restaurant Group, Inc., Panda ExpressCounter Helper at Panda Restaurant Group, Inc., Panda Express
Rudy AlfonsoRudy Alfonso
General Manager at Panda Restaurant Group, Inc., Panda ExpressGeneral Manager at Panda Restaurant Group, Inc., Panda Express
Brendan BrownBrendan Brown
Detective at Pensacola Police DepartmentDetective at Pensacola Police Department