DAYANA BENITEZ RAMOS
San Diego,CA
Summary
Dedicated administrative professional with successful experience in customer service, data entry and office management. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
CUERNAVACA COUNTY
01.2022 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Trainer
INSTITUTO NACIONAL ELECTORAL
02.2021 - 08.2021
- Recruited and trained new people for the elections.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Educated clients on proper use of products and systems.
- Scheduled and taught in class and online courses to increase learning opportunities.
Au Pair
Cultural Exchange Program
08.2019 - 01.2020
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Implemented daily routine to maintain structure and stability
- Developed bilingual abilities in Spanish through immersive conversation and activities.
- Developed creative activities to encourage physical, social and emotional growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Helped children complete homework assignments and school projects.
- Transported children safely to school, activities and appointments on time. Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
Trainee
REGISTRO AGRARIO NACIONAL CUERNAVACA
02.2019 - 08.2019
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Shadowed senior team members to learn all related jobs and tasks.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Supported organizational objectives with help from existing employees.
Internship Student
MEXICAN CONSULATE IN LOS ANGELES
07.2018 - 11.2018
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted, organized, and maintained files.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Supported with creating project marketing materials to promote services.
Education
DIPLOMA - ESL: ENGLISH AS A SECOND LANGUAGE
LOS ANGELES UNIFIED SCHOOL DISTRICT
Los Angeles, CA03.2021
Bachelor of Science - Police Science
MORELOS STATE UNIVERSITY
CUERNAVACA, MX01.2018
Skills
- Work under pressure
- Decision-making
- Typing Proficiency
- Customer Service
- Multitasking
- Records Preparation
- Strategic Planning
- Microsoft Office
- Filing
- Commitment
- Mail Management
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrative Assistant
CUERNAVACA COUNTY
01.2022 - 12.2022
Trainer
INSTITUTO NACIONAL ELECTORAL
02.2021 - 08.2021
Au Pair
Cultural Exchange Program
08.2019 - 01.2020
Trainee
REGISTRO AGRARIO NACIONAL CUERNAVACA
02.2019 - 08.2019
Internship Student
MEXICAN CONSULATE IN LOS ANGELES
07.2018 - 11.2018
DIPLOMA - ESL: ENGLISH AS A SECOND LANGUAGE
LOS ANGELES UNIFIED SCHOOL DISTRICT
Bachelor of Science - Police Science
MORELOS STATE UNIVERSITY
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