Dayana Cabeza
Miami,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Office Manager
J CONSTRUCTION LLC
06.2023 - Current
- Manage document storage in both digital and paper formats
- Manage account receivables and payables through QuickBooks
- Reconciled bank records and drafted financial documents
- Enhanced functionality and recordkeeping through creation/maintenance of new tracking spreadsheet vendors and customers
- Improved workflow through incorporation of new billing system that moved processing to front office
- Performed monthly inventory and maintained office supply counts
- Draft legal documents.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Implemented an organized filing system, facilitating quick access to important documents and improving overall productivity.
Administrative Assistant
QUAYSIDE TOWER - CONDOMINIUN
01.2023 - 05.2023
- Ensures that telephone is answered properly, and messages are handled courteously, accurately and promptly
- Keeps track of insurance certificate requests and maintains insurance records books for vendors
- Opens and distributes mail, prepares accounts payable invoices with work orders, and receives tickets
- Set up meetings for Board Approval process
- Prepares any resident information packages that require Board approval.
Administrative Assistant/Receptionist
ESTRELLA GROUP INC
11.2020 - 05.2022
- Greeting visitors, helping them navigate through the office, and supplying them with refreshments as wait
- In addition, sort mail, make copies, and answer phone
- Maintained office calendar
- Assist with creation of monthly commission reports
- Schedule appointments for the immigration department
- Help with fulfillment of monthly reports for each agency based on their commissions.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Receptionist/CSR
AEROPOST INTERNATIONAL SERVICES
03.2018 - 03.2020
- Provide exceptional services to internal and external customers
- Evaluate, investigate, and resolve customer issues
- Contact sellers and customers to make inbound process, proof of export, AWB
- Schedule pickup and deliveries.
- 'Managed approximately 50 incoming calls and emails per day from customers.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
Jose Marti High School
Cuba06.2012
Skills
- Bilingual: Spanish/English
- QuickBooks, bookkeeping
- Communication
- Time Management
- Customer service expertise
- Employee Supervision
- Staff Training and Development
- Meeting planning
- Strong Organization
- Document Management
Certification
- Florida Notary, 02/01/27
- Immigration assistant
Timeline
Front Desk Office Manager
J CONSTRUCTION LLC
06.2023 - Current
Administrative Assistant
QUAYSIDE TOWER - CONDOMINIUN
01.2023 - 05.2023
Administrative Assistant/Receptionist
ESTRELLA GROUP INC
11.2020 - 05.2022
Receptionist/CSR
AEROPOST INTERNATIONAL SERVICES
03.2018 - 03.2020
High School Diploma -
Jose Marti High School
- Florida Notary, 02/01/27
- Immigration assistant
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