Dayana Cabeza
Miami,FL
Summary
Professional with solid experience in office management, ready to excel in front desk operations. Demonstrates strong organizational skills, effective communication, and proficiency in handling administrative tasks. Known for fostering team collaboration, adapting to changing needs, and driving results. Dependable and resourceful with focus on enhancing operational efficiency and ensuring welcoming environment for all stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Office Manager
J CONSTRUCTION LLC
06.2023 - Current
- Manage document storage in both digital and paper formats
- Manage account payables through QuickBooks
- Enhanced functionality and recordkeeping through the creation/maintenance of new tracking spreadsheet vendors and customers
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Improved workflow through the incorporation of a new billing system that moved processing to the front office
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow
- Implemented an organized filing system, facilitating quick access to important documents and improving overall productivity
Administrative Assistant
QUAYSIDE TOWER - CONDOMINIUM
11.2022 - 05.2023
- Ensures that telephone is answered properly, and messages are handled courteously, accurately and promptly
- Keeps track of insurance certificate requests and maintains insurance records books for vendors
- Opens and distributes mail, prepares accounts payable invoices with work orders, and receives tickets
- Set up meetings for Board Approval process
- Prepares any resident information packages that require Board approval
Administration Receptionist
ESTRELLA GROUP INC
09.2020 - 08.2022
- Maintained office calendar
- Assist with the creation of monthly commission reports for each agency
- Schedule appointments for the immigration department
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient
- Managed phone and email correspondence and handled incoming and outgoing mail
Receptionist/CSR
AEROPOST INTERNATIONAL SERVICES
03.2018 - 06.2020
- Evaluate, investigate, and resolve customer issues
- Contact sellers and customers to make inbound process, proof of export, AWB, and schedule pickup and deliveries
- Managed approximately50 incoming calls and emails per day from customers
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
Education
High School Diploma -
Jose Marti High School
Skills
- Strong organization
- Customer service expertise
- Exceptional communication
- Staff training and development
- Office management
- Bookkeeping
- Effective multitasking
- Accounts payable management
- Quickbooks
Languages
Spanish
Native or Bilingual
English
Professional Working
Certification
- Notary Public License - Florida, Secretary of State or Equivalent Authority.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offQuote
The way to get started is to quit talking and begin doing.
Walt Disney
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