Dayana Campos Hernandez

• Helps establish/implement goals, objectives, policies, procedures and systems for the assigned clinical areas.
• · Participates in the development and implementation of clinical plans
• Selects, trains/orients, and supervises departmental personnel
• · Responsible for work assignment and daily operations
• · Resolves problems in clinical areas and ensures compliance with regulations and standards
• · Helps fiscal management and other administrative staff to develop/implement cost effective policies and procedures for all clinical areas, as well as billing, insurance, fee schedules, credit/collections, purchasing, and space planning
• · Monitors and controls clinical expenditures to remain within budget
• · Works with medical staff to ensure quality patient care and services are provided

• Assist patients applying for public assistance through the Department of Children and Families access program ( Medicaid, food stamps, QMB , Medicaid Waiver, LIS ( Low income subsidy medicare extra help program) Safelink, Temporary cash assistance.
• Assist with the enrollment of medicaid and Medicare members to the medical center
• Maintain records of :

Medicare and Medicaid enrollments

Weekly productivity reports

• Access tracking of new, re-enrolled, and recertified Medicaid patient’s Applications submitted to DCF
• Complete insurance verification
• Read, understand and agree to security policies and complete. all annual security and compliance training.

• Provided outstanding customer service skills for both internal and external customers.
• Managed customer service inquiries and complaints for customer satisfaction.
• Increased client retention by providing superior customer service.
• Assisted with facility scheduling and customer service.
• Accounting / Receiving Payments and adjusting books
• Addressed individual client concerns promptly, demonstrating commitment to excellent customer service.
• Provided outstanding customer service on phone and in person.

• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Used accounting software to prepare weekly and monthly financial reports.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Enhanced interdepartmental communication through clear, concise presentations on accounting information during team meetings.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Supported management by processing invoices and documents with consistent on-time delivery.