Dayana Chavez
Cartersville,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Better Life Style Supplies
Atlanta, GA
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager
Santana Restaurant
Cartersville, GA
01.2018 - 06.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed annual goals for each department based on market trends and competitor analysis.
Education
High School Diploma -
Cass High School
White, GA05-2021
Skills
- Report Generation
- Consultative Sales
- Appointment Scheduling
- Account updating
- Complaint resolution
- Call Management
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service Representative
Better Life Style Supplies
03.2023 - Current
Manager
Santana Restaurant
01.2018 - 06.2023
High School Diploma -
Cass High School
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