Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Dayana Colon

North Miami Beach,FL
Dayana Colon

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

2
years of professional experience

Work History

Area Code 55

Restaurant Busser
07.2021 - 10.2021

Job overview

  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

Area Code 55

Restaurant Hostess
10.2021 - 02.2022

Job overview

  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.

Area Code 55

Restaurant Waitress
02.2022 - 03.2022

Job overview

  • Cultivated warm relationships with regular customers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.

Marenas Beach Resort & Spa

Front Desk Agent, PBX Agent
02.2022 - 04.2023

Job overview

  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Acai Brazil

Supervisor
10.2022 - 06.2023

Job overview

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Increasing sales by 10%, suggesting people our products and treating them good and comfortable for a better vision of the store.

Education

American Institute Joseph John Thomson
Venezuela, Maracaibo

High School Diploma
07.2017

Skills

  • Guest Satisfaction
  • Project Management
  • Productivity Performance
  • Safe Work Methods
  • Office Supplies and Inventory
  • Business Planning
  • Daily Transactions Review

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Supervisor

Acai Brazil
10.2022 - 06.2023

Restaurant Waitress

Area Code 55
02.2022 - 03.2022

Front Desk Agent, PBX Agent

Marenas Beach Resort & Spa
02.2022 - 04.2023

Restaurant Hostess

Area Code 55
10.2021 - 02.2022

Restaurant Busser

Area Code 55
07.2021 - 10.2021

American Institute Joseph John Thomson

High School Diploma

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Dayana Colon