Dayana Cordova
Hialeah,FL
Summary
Detail-oriented and proactive professional with 3+ years of experience in office management, customer service, and administrative support. Skilled in onboarding, staff training, conflict resolution, and maintaining confidentiality while excelling in fast-paced environments. Proficient in coordinating schedules, optimizing workflows, and fostering collaborative team dynamics. Demonstrates proven ability to manage multiple tasks efficiently, support seamless operations, and build strong customer relationships. Currently transitioning into a new field to leverage transferable skills in a dynamic professional setting.
Overview
3
3
years of professional experience
Work History
Front Desk Office Manager
ML LODGING LLC - La Quinta Inn & Suites In
10.2022 - Current
- Resolved customer complaints effectively, achieving a 20% increase in satisfaction scores through empathetic communication and tailored solutions.
- Trained new hires on company policies, reducing onboarding time by 15% and enhancing retention rates.
- Assisted in preparing financial reports and invoices, ensuring 100% accuracy in record-keeping.
- Managed office inventory and optimized supply orders, reducing operational costs by 10%.
- Coordinated team schedules and meetings, enhancing workflow efficiency.
- Performed physically demanding tasks, including lifting, standing, bending, and moving heavy items safely and efficiently.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
06.2022 - 10.2022
- Expedited check-in and check-out procedures, improving process efficiency by 25%.
- Scheduled and coordinated appointments, meetings, and reservations, supporting seamless office operations.
- Managed high-volume phone inquiries, ensuring prompt resolution and maintaining excellent customer service.
- Organized and maintained front office documentation, enhancing file retrieval time by 30%.
Cashier/Customer Service Representative
Fresco Y Mas
08.2021 - 12.2021
- Fostered positive customer relations, resolving complaints and inquiries promptly to achieve high customer satisfaction.
- Increased sales by 10% through product upselling and promotion of deals.
- Processed cash, check, and credit transactions with 99% accuracy, minimizing discrepancies.
Education
Bachelor of Arts - Biological Sciences
Florida International University
Miami, FL12-2024
Skills
- HR Onboarding Processes
- Employee Records Management
- Calendar and Schedule Management
- Recruitment Support
- Exceptional Communication
- Problem-Solving and Conflict Resolution
- Staff Training and Development
- Proficient in Microsoft Office Suite: Word, PowerPoint, Excel
Languages
- Spanish: Native/Bilingual, enabling effective communication in multilingual settings.
Additional Information
- Proactive in professional development through workshops and webinars on HR and office management best practices.
- Strong adaptability to new technologies and systems, ensuring seamless integration into any organizational setting.
Timeline
Front Desk Office Manager
ML LODGING LLC - La Quinta Inn & Suites In
10.2022 - Current
Front Desk Receptionist
Holiday Inn Express Hotel Suites
06.2022 - 10.2022
Cashier/Customer Service Representative
Fresco Y Mas
08.2021 - 12.2021
Bachelor of Arts - Biological Sciences
Florida International University
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