Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
Generic

DAYANA DIAZ

Schenectady,New York

Summary

Dedicated and driven professional with a strong desire to excel in the [Type] field. Committed to expanding skill set and making valuable contributions to team achievements. Recognized for ability to build strong relationships and efficiently solve problems.Fluent in English and Spanish, enabling effective communication and connection with individuals from diverse backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills ion. Ready to help team achieve company goals. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Reliable professional with [Number]+ years of experience handling mechanical needs. Knowledgeable, dedicated and offering superior skills in [Skill], [Skill] and [Skill]. Resourceful Mechanic with [Number] years of experience skilled in plumbing, electrical and HVAC repairs. Comfortable troubleshooting and performing diagnostics and working with sense of urgency. Committed to providing excellent customer service through warm and welcome environment and caring attitude. Reliable Maintenance Worker skilled in safely operating floor polishers, moving heavy furniture and repairing roofs and ceilings. [Number]-year background ordering cleaning supplies, removing trash and recyclables and conducting restroom repairs. Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work History

Taxpayer Services Specialist 1 (Offer in Compromise Unit)

NYS Department of Tax & Finance
Albany , NY
2 2019 - Current
  • Manage an inventory of 15-20 applications for tax debt release
  • Review applications and supporting documents
  • Conduct various system and internet searches to ensure applicant's full economic status disclosure
  • Effective verbal and written communication with applicants and their legal representatives.
  • Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
  • Developed comprehensive training programs designed to enhance skill sets of both new hires as well as experienced employees within the organization.
  • Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members

Tax Compliance Representative 1 (Collections Resolution Center)

NYS Department of Tax & Finance
Albany, NY
09.2017 - 02.2019
  • Provided excellent customer service to taxpayers
  • Explained tax liabilities and tax laws clearly and concisely
  • Reviewed and resolved taxpayer inquiries and complaints in a timely manner
  • Ensured taxpayer's satisfaction while adhering to department policies
  • Completed case work in a timely manner
  • Successfully dealt with dissatisfied taxpayers
  • Fluently navigated civil enforcement division computer system.

Tax Information Aide (Contact Center Division)

NYS Department of Tax & Finance
Albany, NY
11.2012 - 09.2017
  • Answered telephone calls using a complex telephone system to provide information and assistance to both Spanish and English speaking taxpayers
  • Conducted research to provide an explanation regarding business tax and personal tax using a variety of software applications containing Tax Department data files.
  • Conducted research on complex tax issues, providing detailed reports and recommendations for resolution.
  • Managed high-volume workload during peak filing seasons without compromising quality or accuracy of work performed.
  • Enhanced taxpayer understanding by providing accurate and timely information about tax processes and regulations.
  • Utilized advanced software tools to efficiently input, update, and track taxpayer information within required databases.
  • Result Streamlined document processing procedures by developing effective organizational systems for managing large volumes of paperwork.

Assistant Teacher

Albany Medical Center Day Care
Albany , NY
04.2010 - 12.2012
  • Planned, scheduled, and implemented daily programs created with the Lead Teacher
  • Provided care and protection for assigned children
  • Reported conditions that require attention
  • Monitored overall progress of assigned children and prepared related reports
  • Participated in staff meetings, training sessions, and other professional activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Assisted in implementation of new learning tools, systems and materials.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Quality Assitant

Complete CATV Comunication INC
Albany , NY
08.2009 - 04.2010
  • Shipping, screening, cleaning, repairing asset transfers.
  • Maintained accurate documentation of quality control activities, ensuring traceability and accountability throughout the production process.
  • Analyzed data trends to proactively identify potential quality concerns before they escalated into larger issues.
  • Streamlined reporting processes for increased efficiency in sharing key findings from quality control efforts with relevant stakeholders.

Sales/Customer Service Associate

Maiden Lane Flower Market
Abany, NY
12.2009 - 02.2010
  • Front desk sales
  • Took customers' orders over the phone
  • Helped customers with any inquiries
  • Maintained sales records.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Homework Assistant

Private Teacher
Bogota, Colombia
07.2006 - 12.2008
  • Academic implementation for a small group of 3 children
  • Provided customized homework help, reading comprehension, math, and study strategies.
  • Encouraged independent study habits while offering support when needed, empowering students to take charge of their education.
  • Supported students'' academic success by identifying areas of difficulty and creating personalized study plans.
  • Developed strong rapport with students, establishing trust and fostering a supportive learning environment.

Kindergarten School Teacher

Los Angeles Helvetia School
04.2008 - 11.2008
  • In charge of educational process of 4 and 5 year olds
  • Taught social, physical, and intellectual skills
  • Activities were selected according to children's age group.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Developed strong relationships with parents, leading to increased involvement in their child''s education.
  • Developed communicative relationships with students and parents to support learning.
  • Continuously updated professional knowledge by attending conferences, workshops, and relevant training sessions, ensuring the most current practices were utilized in the classroom setting.
  • Created study guides, research materials and syllabi for students.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Distributed and collected classroom materials such as worksheets, quizzes, and tests.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.

Retail/Sales Person

Hotline Department Store
Bogota , Colombia
01.2004 - 12.2007
  • Greeted customers and ascertained each customer's needs
  • Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Computed sales prices, total purchases, and received and processed cash and credit payment.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Teacher Support

Magdalena Medio Educational Center
02.2007 - 06.2007
  • Provided support to children with special conditions.
  • Streamlined curriculum design process for improved efficiency, resulting in more time for teacher support and development.
  • Optimized resource allocation for improved teacher support and student performance.
  • Provided teacher support with curriculum delivery and student behavior management.
  • Provided ongoing support within an interdisciplinary team comprised of teachers, administrators, and other professionals to ensure the success of all children.
  • Contributed to a positive learning environment for students with diverse needs by fostering strong relationships with parents, teachers, and support staff.
  • Facilitated parent-teacher conferences, fostering strong relationships between families and educators to better support students'' growth and development.
  • Mentored new teachers, sharing effective teaching strategies and providing support as they acclimated to the school culture.

Education

Bachelor in Education in Early Childhood -

Javeriana University
Bogota, Colombia
01.2004 - 05.2008

Some College (No Degree) -

Cornell SC Johnson College of Business
Ithaca, NY
08.2024 - Current

Skills

Customer Support

Computer Skills

Listening Skills

Customer Service

Data Entry

Strong Work Ethic

Excellent Communication

Team Collaboration

Multitasking and Organization

Progress Reporting

Activities

  • Volunteer, Teacher assistance Delaware Institute Center, 12/2008, 03/2009
  • Internship, Women Penitentiary Center nursery, 01/2006, 07/2006, Early and timely stimulation
  • Family welfare Institute, Social skills and emotional development practice, 08/2005, 11/2005

Languages

Spanish
Native or Bilingual

Timeline

Some College (No Degree) -

Cornell SC Johnson College of Business
08.2024 - Current

Tax Compliance Representative 1 (Collections Resolution Center)

NYS Department of Tax & Finance
09.2017 - 02.2019

Tax Information Aide (Contact Center Division)

NYS Department of Tax & Finance
11.2012 - 09.2017

Assistant Teacher

Albany Medical Center Day Care
04.2010 - 12.2012

Sales/Customer Service Associate

Maiden Lane Flower Market
12.2009 - 02.2010

Quality Assitant

Complete CATV Comunication INC
08.2009 - 04.2010

Kindergarten School Teacher

Los Angeles Helvetia School
04.2008 - 11.2008

Teacher Support

Magdalena Medio Educational Center
02.2007 - 06.2007

Homework Assistant

Private Teacher
07.2006 - 12.2008

Retail/Sales Person

Hotline Department Store
01.2004 - 12.2007

Bachelor in Education in Early Childhood -

Javeriana University
01.2004 - 05.2008

Taxpayer Services Specialist 1 (Offer in Compromise Unit)

NYS Department of Tax & Finance
2 2019 - Current
DAYANA DIAZ