DAYANA DOMINGUEZ

Senior community liaison
RiverSpring Living - Riverdale, NY
January 2023 to Present
• building rapport In Communities near by or as far as 20 mile radius
• Hybrid sales and Public relations for the assisted living facility
• One on one , building referral sources In the community, Professionals, Social Workers, Discharge Coordinators, Rehabs.
• Assisting families To help identify which is the best decision to place their loved ones
• Work with matrix care
• Tour families into the community

• Acted as main point of contact between management, clinical staffs and external community.
• Developed presentations for public events, community groups and school assemblies.
• Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
• Connected individuals with available and relevant resources.

• Identified prospective customers using lead generating methods and performing average of [10] cold calls per day
• Sustained customer base by facilitating market research to formulate brand strategies
• Find prospective patients with business objectives in mind, i.e. a healthy payer mix, high-value service line growth
• Drive more qualified leads, generate revenue with healthy margins
  Keep patients engaged with relevant, personalized, timely outreach throughout their journeys
• Retain patients long-term and improve loyalty in your healthcare community
• Increase strategic advantage to attract patients in a hyper competitive landscape
• Connect with patients across multiple channels
  Evaluate productivity and re-align strategy with comprehensive data analytics

Cold-called prospective customers to build relationship.

Networked in territory to generate leads.

Studied new products in order to provide detailed knowledge.

Consistently met or exceeded sales quotas.

Sold $500,000.00per 3 MONTHS.

*Generated sales and profit reports.

Drafted professional business correspondence.

*Generated new business through EVENTS, CANVASSING.

• Planned and executed Half million Dollars Projects
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Inputted information from customer calls and onsite service visits into the company's system using Salesforce
• Successfully led key projects which resulted in Satisfactory Results
• Oversaw various Energy projects from conceptualization to completion
• Prepared departmental contracts for attorney approval
• Created communication strategies to meet client objectives
• Proactively identified and solved complex problems impacting operations management and business direction

• Cultivated and developed customer relationships to enable sustained revenue growth
• Reached out to customers to assess satisfaction, discuss concerns and highlight additional offerings
• Collected information, verified payments and figured out special client needs before securing over 21 new accounts
• Acquired new business and drove revenue streams by poviding cutting-edge services to clients
• Reached out to more than 31 potential accounts each month
• Recommended new and innovative products and services to customers based on individual interests and needs.
  
• Drove revenue through excellent account service and new product proposals
• Individualized client marketing programs to meet each customer's unique needs while focusing on digital marketing and social media
• Developed and delivered new business requisitions through business-to-business sales and trade shows

• Directed and launched 3 product additions for new market expansion, driving $500,000.00 in incremental sales volume
• Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses
• Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes
• Strengthened program outreach by managing marketing communications, public relations and government affairs to maximize branding initiatives
• Cultivated customer and distributor rapport to increase retention rates and drive goal achievement
• Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs
• Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion