Dayana Espinoza
Moreno Valley,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Dispatcher Clerk
Blackrock Logistics - RedRock Transporation
Fontana
07.2022 - 03.2024
- Provided support to other departments within the organization as needed.
- Prepared documents for shipment such as invoices and packing slips.
- Created reports summarizing daily dispatch activities for management review.
- Ensured compliance with local, state, federal regulations related to shipping operations.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Coordinated delivery schedules with customers and carriers.
- Developed relationships with vendors, suppliers, carriers, and other stakeholders involved in the shipping process.
- Maintained database records of all shipments dispatched from the warehouse.
- Scheduled transportation services to meet customer requirements.
- Verified that drivers had proper documentation before allowing them access to vehicles.
- Received and processed incoming orders, ensuring accuracy of product and quantity.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reported delays, accidents or other traffic and transportation situations.
- Monitored changes in delivery schedule and communicated changes to customers.
- Kept detailed and updated records of calls in physical and electronic databases.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
S.R.C/ W.F.C (Contract Assignment through Aeroteck)
Nestle USA
Mira Loma, CA
07.2020 - 04.2022
- Completing inventory using RF Scanners
- Knowledgeable on computer system RAMP, EWM, and PINC
- Able to print and understand Bill of Ladings (BOL)
- Organizational skills
- Understands concepts quickly
- Speak and Read English and Spanish fluently
- Able to get along with most people
- Problem solving skills
- Good communication skills
- Bringing in drivers and giving them doors where they will load/offload
- Giving great customer service always smiling and trying to solve problems firsthand
- Dispatching forklift drivers with orders into which door they need to onload/offload
- Giving them work for them to pick either on the pick line or in the warehouse
- Responding to phones calls and emails in a timely manner
- Working OT and Weekends when needed, always a team player.
Dispatch Clerk (Contract Assignment through Aerotek)
Ryder Logistics
Fontana, CA
- Entered driver hours and adjusted minutes on work sheet as needed
- Inputted information for weight of trucks when they arrived
- Inputted charges, delays and scale tickets
- Separated driver tickets from local routes from road divers as needed
- Printed out tickets for drivers to pick up at rail BNSF
- Review ticket sheet once driver completes pick up
- Ensured tickets were correct with trailer numbers, miles started, meal breaks and destination start/end time.
Data Entry Clerk/Customer Service Representative
LAND AIR EXPRESS
Los Angeles, CA
11.2013 - 08.2015
- Entered 80+ Bills a night on graveyard shift
- Answered Phones for customers wanting to locate freight coming in from the Airlines or from other states throughout the United States
- Responded to emails, booking appointments for pick-ups at the airport and other customer freight locations
- Provided directions to drivers regarding out of state travel and load pick up/drop off
- Handled Bill of Lady documents for drivers and ensure paperwork was completed correctly
- Ensured trailers have correct paperwork and Hazmat material paperwork as needed
- Charged and processed payments for customers regarding weight of freight, percentages for fuel costs and taxes.
Shipping/Receiving Coordinator
DHL GLOBAL FORWARDING
Redondo Beach, CA
09.2013 - 11.2013
- Lexmark Ocean Import Control Tower
- Assisted in Ocean Import operations -LCL (Loose Container Loads) and FCL (Full Container Loads)
- Pulled Origin LOTS, writing out NEW files and confirm with ALL Carriers
- Tracked and Traced FCL to final destinations
- Entered Proof of Deliveries in GT Nexus Customer Service Files
- Called Ocean carriers/steamship line for arrival information
- Created Delivery Orders and approved invoices
- Emailed to cancel I.T.'s and entered time stamps.
Customer Service Representative/Data Entry (Contract Assignment)
WASTE MANAGEMENT
Commerce, CA
12.2012 - 05.2013
- Worked at a Call Center answering high call volume calls, handling up to 98 customers a day
- Provided customer information of their service days, delivery days, questions on ETA and MPU's
- Accepted payments over the phone, and online, giving extensions when needed by a customer
- Explained to customer their services depending on the area they live in from all our four libraries including North and South Los Angeles, Ventura County, Inland Empire as far as the High Desert
- Provided customers with clear and concise explanations on how we bill Quarterly, or Monthly
- Dealt with residential and sometimes dealing with Commercial accounts when needed extra assistance on the phone line
- Canceled Services and reactivating services when customer calls in and makes their backbill payments, explaining to the customers about Audits being held in their area and also on how if their service is suspended letting them know that the back payments can be rolled off the owners property taxes.
Customer Service Representative/Data Entry
HERBALIFE INTERNATIONAL
Torrance, CA
04.2010 - 02.2012
- Handled a large volume of incoming calls, taking customer orders from our Distributors who would call throughout the United States, also including Canada, Jamaica, Puerto Rico, South and Central America
- Handled calls from 74 countries from around the world, and entering information from our internal data base
- Transferred calls to Distributor Relations, or Order Support Department depending on our distributors needs
- Enrolled some of our distributors to our HAP Program (Herbalife Advantage Program)
- Explained how their discount works and what they can qualify for as far as participating in events provided by the company for our distributors and training programs to help our distributors advance their business to a higher level of success.
Customer Service Representative
VERSA COLD LOGISTICS
Vernon, CA
05.2009 - 01.2010
- Answered phones to take in orders for an inbound or outbound appointment
- Printed out Bill of Ladings and attached orders onto Bill of Ladings
- Printed out labels so the forklift drivers can put on the pallets before the load them onto the trucks
- Relieved the morning dispatcher and dispatching the remaining truck drivers waiting on their inbound or outbound orders
- Printed out their Bill of Ladings to sign the truckers off, also if necessary, billing the truckers.
Education
Skills
- Completing inventory using RF Scanners
- Knowledgeable on computer system RAMP, EWM, and PINC
- Able to print and understand Bill of Ladings (BOL)
- Organizational skills
- Understands concepts quickly
- Speak and Read English and Spanish fluently
- Able to get along with most people
- Giving great customer service always smiling and trying to solve problems firsthand
- Dispatching forklift drivers with orders into which door they need to onload/offload
- Giving them work for them to pick either on the pick line or in the warehouse
- Responding to phones calls and emails in a timely manner
- Working OT and Weekends when needed, always a team player
- Deadline-oriented
- Schedule Management
- Staff Management
- Work Planning and Prioritization
- Interpersonal Communication
- Multitasking
- Effective Communication
- Relationship Building
- Training and Development
- Adaptability and Flexibility
- Problem-Solving
- Documentation And Reporting
- Schedule oversight
- Staff Training
- Interpersonal Skills
- Time Management
- Reliability
- Team building
- SAMSARA Usage Knowledge
- Command Center
Timeline
Dispatcher Clerk
Blackrock Logistics - RedRock Transporation
07.2022 - 03.2024
S.R.C/ W.F.C (Contract Assignment through Aeroteck)
Nestle USA
07.2020 - 04.2022
Data Entry Clerk/Customer Service Representative
LAND AIR EXPRESS
11.2013 - 08.2015
Shipping/Receiving Coordinator
DHL GLOBAL FORWARDING
09.2013 - 11.2013
Customer Service Representative/Data Entry (Contract Assignment)
WASTE MANAGEMENT
12.2012 - 05.2013
Customer Service Representative/Data Entry
HERBALIFE INTERNATIONAL
04.2010 - 02.2012
Customer Service Representative
VERSA COLD LOGISTICS
05.2009 - 01.2010
Dispatch Clerk (Contract Assignment through Aerotek)
Ryder Logistics
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