Dayana Estrada
Fort Myers,FL
Summary
Dynamic housekeeping professional with a proven track record at Five Star Senior Living, excelling in staff training and quality inspections. Recognized for streamlining cleaning operations, enhancing efficiency, and fostering team collaboration. Committed to maintaining high hygiene standards while delivering exceptional service and ensuring guest satisfaction through effective schedule coordination.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Five Star Senior Living
05.2024 - Current
- Supervised daily cleaning operations ensuring adherence to hygiene standards.
- Trained staff on effective cleaning techniques and safety protocols.
- Conducted regular inspections to maintain quality in housekeeping services.
- Coordinated schedules for housekeeping staff to optimize workflow efficiency.
- Collaborated with housekeeping staff to ensure timely room turnover and guest satisfaction.
- Ensured compliance with health, safety, and environmental regulations within the housekeeping department''s operations.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Streamlined housekeeping processes for increased efficiency by implementing new cleaning techniques.
- Maintained accurate records of housekeeping activities, including room status reports, work orders, and inspection results.
- Coordinated with housekeeping staff to ensure timely room turnovers for incoming guests.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Followed sanitation and good housekeeping practices.
- Promoted and conducted good housekeeping to maintain clean and organized work area.
- Conducted general housekeeping functions such as removing spills and organizing supplies.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Trained and mentored junior housekeeping staff, improving their skills and performance levels.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Maintained a clean working environment by adhering to housekeeping guidelines, promoting workplace safety and organization.
- Implemented eco-friendly practices within the housekeeping department, reducing overall environmental impact.
- Collaborated with housekeeping staff to coordinate room availability, minimizing disruptions for guests.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Provided valuable feedback to housekeeping staff, resulting in improved performance and higher quality service.
- Improved team efficiency by implementing streamlined housekeeping processes and procedures.
- Maintained a clean and organized environment by performing light housekeeping duties and laundry tasks.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
House Cleaner
Island Inn Beach Resort
06.2013 - 09.2022
- Cleaned residential spaces, ensuring thorough sanitation and organization.
- Maintained inventory of cleaning supplies, tracking usage and restocking as necessary.
- Utilized eco-friendly cleaning products to promote sustainability in home care practices.
- Collaborated with clients to understand specific cleaning preferences and requirements.
- Trained new team members on effective cleaning techniques and safety protocols.
- Conducted inspections of completed work to ensure adherence to quality standards.
- Developed positive relationships with clients through consistent communication and reliability.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Education
GED -
WESTSIDE HIGH SCHOOL
Waterbury, CTSkills
- Cleaning operations
- Staff training
- Quality inspections
- Schedule coordination
Accomplishments
- Cleaned an average of [Number] homes per day.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Certification
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Room Attendant
Five Star Senior Living
05.2024 - Current
House Cleaner
Island Inn Beach Resort
06.2013 - 09.2022
GED -
WESTSIDE HIGH SCHOOL