DAYANA FERNANDEZ
Katy,TX
Summary
Results-driven professional seeking a position in a stable company to apply extensive experience and knowledge across multiple departments, driving the company's success. A dedicated manufacturing expert with a proven track record in team-based environments, skilled in replenishment, 5s, and cycle counting roles. Recognized for seamlessly tackling diverse tasks, maintaining impeccable quality standards, and consistently achieving performance goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Representative
WFG, World Financial Group
05.2022 - Current
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Worked with clients with life, long-term care or disability insurance accounts to increase profitability and account longevity.
- Developed tailored investment strategies to optimize clients'' long-term financial goals.
- Created and implemented business and marketing plans to drive growth.
- Simplified complex financial concepts for clients, improving their decision-making confidence.
- Collaborated with team members to share market insights and best practices, enhancing team performance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Healthcare Customer Service Representative
MECA INSURANCE
02.2022 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
FC Associate
Amazon LLC
11.2021 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Tracked production and quality control systems to proactively identify deficiencies.
- Followed orders precisely for correct items, sizes and quantities.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Received new stock and input values into computer system.
- Coordinated efficient organization, palletizing and transportation of completed packages.
Inventory Material Handler | Smart Solution
Smart Solutions
11.2018 - 10.2021
- This inventory material handler is responsible for placing the inventory in accordance with speed reports (use from highest to lowest)
- They are expected to be entrepreneurs looking for Ways to improve processes and value
- Inventory Hand Team | Premier Employee Solution - Salt lake
- Planned and executed asc
- Safely operated equipment such as order pickers, walkie pallet jack and trained other in proper usage
- Monitored multiple databases to keep track of all company inventory
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Planned and executed ASC system
- Wrote scopes, requirements
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
Cycle Counter
Das
07.2018 - 11.2018
- The Inventory accuracy ha is responsible for calculating that all available inventory is correct according to the inventory management system
- It is responsible for correcting inventory errors that occur in the operations department, and any other assigned tasks
- Performing continuous cycle counts, location audits and physical inventory audits as necessary
- Performed full audits and documented results
- Completed daily cycle counts of products, components and raw materials
Team Member
Premier Employee Solutions
06.2018 - 07.2018
- The preparer to open storage cleans the floor where the maracas are made for the placement of labels or readers where the robots pass, also makes the programming and switching on of the robots, this workstation is also responsible for the delimitation and signaling of the warehouse with the 5S process
Picker Packer
Smart Solution
12.2017 - 06.2018
- The picker and packer take care of taking the product of the area according to the order assigned to proceed to pack it with the producers correctly quickly and accurately obtaining a high productivity.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Followed orders precisely for correct items, sizes and quantities.
Education
Bachelor's degree - Marketing
University Rafael Belloso Chacín
MARACAIBO, VENEZUELA05.2010
Skills
- Team oriented mentality
- Positive attitude
- Dynamic
- Creative
- Excellent attention to detail
- Effective Communication
- Fast learner
- Analytical Thinker
- Patient
- Cleaning and organization
- Customer Service
- Attention to detail
- Improve processes
- Fast learner
- Resolution-oriented
- Organized
- Detail-oriented
- Continuous professional development
- Retirement planning
- Product Recommendations
- Financial Planning
- Investment strategies
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Team Leadership
- Service Sales
- Marketing Strategies
- Lead prospecting
Certification
- General Lines Agent, Life, Accident, Health & HMO. February 2022
Timeline
Financial Representative
WFG, World Financial Group
05.2022 - Current
Healthcare Customer Service Representative
MECA INSURANCE
02.2022 - Current
FC Associate
Amazon LLC
11.2021 - Current
Inventory Material Handler | Smart Solution
Smart Solutions
11.2018 - 10.2021
Cycle Counter
Das
07.2018 - 11.2018
Team Member
Premier Employee Solutions
06.2018 - 07.2018
Picker Packer
Smart Solution
12.2017 - 06.2018
- General Lines Agent, Life, Accident, Health & HMO. February 2022
Bachelor's degree - Marketing
University Rafael Belloso Chacín
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