Dayana Gerardo
Louisville,KY
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Office Pride Commercial Cleaning Services. Expert in staff management and problem-solving, adept at training and mentoring. Achieved significant improvements in workflow efficiency and safety standards, demonstrating exceptional attention to detail and a goal-oriented approach.
Overview
2025
2025
years of professional experience
Work History
Supervisor
Office Pride Commercial Cleaning Services
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Cashier
PMSI
08.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Supervisor
Pritchard Sports Entertaiment Group
03.2023 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
12 -
Economía Habana
La Habana, Cuba01.2010
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory control
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier
PMSI
08.2024 - 01.2025
Supervisor
Pritchard Sports Entertaiment Group
03.2023 - 06.2024
Supervisor
Office Pride Commercial Cleaning Services
12 -
Economía Habana
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