DAYANA GOMEZ ZALDIVAR
Miami,FL
Summary
Dynamic professional with extensive experience at JW Marriott, excelling in customer service and attention to detail. Proven ability to enhance operational efficiency and ensure guest satisfaction through effective communication and teamwork. Skilled in data analysis and project management, consistently delivering high-quality results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
JW MARRIOTT
Marriot Hotel
MIAMI, FL
02.2025 - Current
- Organized storage areas for efficient access to materials and supplies.
- Responded promptly to requests from guests and other departments.
- Replenished room amenities according to established guidelines.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Provided guests with information on hotel services and room features.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Inspected all assigned rooms upon completion of cleaning duties.
- Followed safety procedures when using chemical cleaners and power equipment.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
Dispatcher
Ingram Content
La Vergne, TN
01.2024 - 12.2024
- Participated in team meetings discussing changes in procedures or processes.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Developed strategies for improving efficiency within the dispatch department.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Received and dispatched calls for emergency services.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Updated records of driver locations, delays, and cancellations.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Ensured compliance with safety regulations and company policies.
Housekeeping Room Attendant
TAHITI VILLAGE RESORT
Nevada, LAS VEGAS
08.2022 - 12.2023
- Organized storage areas for efficient access to materials and supplies.
- Responded promptly to requests from guests and other departments.
- Replenished room amenities according to established guidelines.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Provided guests with information on hotel services and room features.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Inspected all assigned rooms upon completion of cleaning duties.
Education
GED -
INTITUTO PARALEGAL DE LAS AMERICAS
Coral Gables, FL08-2024
Master of Science - Engineering
UNIVERSIDAD IGNACIO AGRAMONTE
CAMAGUEY,CUBA07-2016
COMPUTER GRAPHIC DESIGN - Computer And Information Sciences
SOUTH FLORIDA INSTITUTE OF TECHNOLOGY
Miami, FLSkills
- Computer graphics
- Customer service
- Attention to detail
- Data analysis
- Project management
- Software development
- Team collaboration
- Effective communication
- Verbal communication
- Active listening
- Problem resolution
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
JW MARRIOTT
Marriot Hotel
02.2025 - Current
Dispatcher
Ingram Content
01.2024 - 12.2024
Housekeeping Room Attendant
TAHITI VILLAGE RESORT
08.2022 - 12.2023
GED -
INTITUTO PARALEGAL DE LAS AMERICAS
Master of Science - Engineering
UNIVERSIDAD IGNACIO AGRAMONTE
COMPUTER GRAPHIC DESIGN - Computer And Information Sciences
SOUTH FLORIDA INSTITUTE OF TECHNOLOGY
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