DAYANA GONZALEZ
ELIZABETH,NEW JERSEY
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Sharp manager with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
7
7
years of professional experience
Work History
Dispatcher
SAFETY EXPRESS LLC
01.2023 - 01.2024
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
Administrative Manager
N & S TRANSPORTATION CORP
01.2022 - 12.2022
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
Administrative Coordinator
DON QUIN TRANSPORT LLC
01.2021 - 12.2021
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Truck Dispatcher
RAC TRANSPORT LLC
01.2020 - 12.2020
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
Secretary to the General Manager
ENGLISH GLOBAL EXCHANGE
01.2019 - 12.2019
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Assisted in the preparation of presentations, ensuring high-quality visuals and clear communication of key points.
Assistant Accountant
GES CONTRI
01.2018 - 12.2018
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Streamlined accounting processes for increased efficiency by implementing new software solutions.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
Coordinator's Assistant
CONSEJO NACIONAL ELECTORAL
01.2017 - 12.2017
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Entered data, generated reports, and produced tracking documents.
Education
MBA - Business Administration
BROWARD INTERNATIONAL UNIVERSITY
Miami, FL11.2023
Skills
- Data Entry
- Schedule Management
- Service Coordination
- Route Navigation
- Database Management
- Dispatch Coordination
- Customer Relations
- Work Order Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Dispatcher
SAFETY EXPRESS LLC
01.2023 - 01.2024
Administrative Manager
N & S TRANSPORTATION CORP
01.2022 - 12.2022
Administrative Coordinator
DON QUIN TRANSPORT LLC
01.2021 - 12.2021
Truck Dispatcher
RAC TRANSPORT LLC
01.2020 - 12.2020
Secretary to the General Manager
ENGLISH GLOBAL EXCHANGE
01.2019 - 12.2019
Assistant Accountant
GES CONTRI
01.2018 - 12.2018
Coordinator's Assistant
CONSEJO NACIONAL ELECTORAL
01.2017 - 12.2017
MBA - Business Administration
BROWARD INTERNATIONAL UNIVERSITY
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