DAYANA GONZALEZ
Oxon Hill,MD
Summary
Bilingual certified skilled phlebotomist seeking a position where my experience and skills will be utilized as well as enhanced. Administrative Support in a growing organization where exceptional ability to multitask, solve problems, work effectively in a team and individually.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
Labcorp
Alexandria, VA
11.2022 - Current
- Executed venipuncture procedures on adult patients, ensuring patient comfort and specimen integrity.
- Verified patient information, reviewed blood tests ordered by physician, collected blood samples, labeled, and prepared specimens for analysis and shipment.
- Maintain patients records for different types of test (pap smear, & biopsy)
- Processed patient payments and verified health insurance information to facilitate smooth billing and service delivery.
Call Center Rep
Neighborhood Health
Alexandria, VA
12.2021 - 11.2022
- Answering a high volume of calls 60+ per a day in Spanish & English.
- Verified health insurance through VA Medicaid and confirmed patient availability.
- Train new hires; follow the clinic's protocol.
- Scheduled patients for medical reasons on ECW while assessing need for triage.
- Verify health insurance through VA medicaid, & availability.
Dispatcher
Zbest Worldwide
Oxon Hill, MD
12.2018 - 10.2021
- Assign trips to drivers daily, & take reservations in advance.
- Answered high volume of calls, providing customers with accurate pricing information to facilitate informed decisions.
- Confirm with customer & chauffeur that there have been no changes on reservation, 2 days prior to reservation.
Education
Diploma -
Potomac High School
Skills
- Venipunctures
- Infection Control
- Patient Privacy
- Biohazard waste disposal
- Sharp disposal
- Customer Service
- Fluent in Spanish
Certification
- Certified Phlebotomy Technician
- BLS Certification
- CPR Certification
Timeline
Phlebotomist
Labcorp
11.2022 - Current
Call Center Rep
Neighborhood Health
12.2021 - 11.2022
Dispatcher
Zbest Worldwide
12.2018 - 10.2021
Diploma -
Potomac High School