Summary
Overview
Work History
Skills
Languages
Timeline
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Dayana Gonzalez

Las Vegas,NV

Summary

Proven track record at MGM Resorts International, enhancing guest satisfaction and streamlining operations. Expert in guest services and office administration, led initiatives that significantly improved efficiency and team performance. Skilled in relationship building and decision-making, my approach has consistently driven positive outcomes and revenue growth. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Transferring skills from fast-paced sales environment, focusing on coordination, communication, and data management. Seeking to leverage these abilities in new and challenging field.

Overview

7
7
years of professional experience

Work History

Hotel Sales Coordinator (Convent Sales)

MGM Resort International
08.2024 - Current
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.

Rooms Coordinator

MGM Resorts International
06.2023 - Current
  • Maximized revenue generation through effective yield management strategies during periods of high demand or low occupancy rates.
  • Enhanced operational efficiency by implementing effective room inventory management practices.
  • Maintained optimal room occupancy rates through close monitoring of reservation systems and coordination with other departments.
  • Contributed to revenue growth by identifying opportunities for upselling rooms and additional services based on guests'' needs and preferences.
  • Trained new employees, demonstrating best methods for serving clients and guests.
  • Oversaw day-to-day operations of 4002-room hotel
  • Created and managed accurate occupancy forecasts and budgets.

Front Desk Clerk

MGM Resorts International
07.2022 - 06.2023
  • Forbes Trained
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Used internal software to process reservations, check-ins and checkouts
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts

Real Estate Transaction Coordinator

Choice One Properties & Management
04.2018 - 03.2020
  • Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
  • Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
  • Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
  • Prepared comprehensive due diligence reports for clients with accurate property data analysis to facilitate informed decision-making processes.
  • Managed multiple concurrent transactions with exceptional organization skills, ensuring deadlines were met and clients were updated regularly.
  • Expedited closings by coordinating efforts between buyers, sellers, lenders, and agents to ensure timely completion of necessary tasks.
  • Assisted with the creation of marketing materials, including flyers and brochures, to effectively showcase properties for sale.
  • Coordinated inspections, appraisals, repairs, and other pre-closing requirements efficiently within specified timeframes.
  • Conducted thorough research on market trends to provide valuable insights for agents in their pricing strategies and marketing plans.
  • Negotiated contract terms on behalf of agents, securing favorable outcomes in complex transactions.
  • Managed scheduling for property showings, inspections, and closings, optimizing time of all parties involved.
  • Streamlined document preparation process, ensuring accuracy and compliance with legal standards.

Skills

  • Front office operations
  • Guest Services
  • Office Administration
  • Staff Training and Development
  • Property Management Systems
  • Transaction Processing
  • Multi-Line Phone Systems
  • Teamwork and Leadership
  • Computer Skills
  • Decision-Making
  • Hotel operations
  • Relationship Building
  • Data Entry
  • Sales Reporting
  • Coaching skills
  • Report Generation
  • Account Management
  • Cold calling expertise
  • Customer Service
  • Customer Relations
  • Real Estate, Hotel Operations and Hotel/ Convention Sales industry knowledge

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hotel Sales Coordinator (Convent Sales)

MGM Resort International
08.2024 - Current

Rooms Coordinator

MGM Resorts International
06.2023 - Current

Front Desk Clerk

MGM Resorts International
07.2022 - 06.2023

Real Estate Transaction Coordinator

Choice One Properties & Management
04.2018 - 03.2020

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Dayana Gonzalez