Dayana Guerra
Valrico,FL
Summary
I am a dynamic, highly motivated professional with over 10 years of experience in customer service and sales, as well as technical support and operations. I have a proven track record of enhancing the customer experience and promoting brand loyalty through knowledge, patience and understanding. I continuously demonstrate the ability to identify and resolve issues quickly and efficiently, while maintaining a high level of customer satisfaction.
Overview
12
12
years of professional experience
Work History
Sales Advisor
Warby Parker
03.2023 - Current
- Communicate Warby Parker's values and brand philosophy on the sales floor.
- Demonstrate unparalleled product knowledge and offer exceptional style advice.
- Recommend the best type of frame/lens contingent on customer prescription.
Apple Specialist
Apple
07.2022 - Current
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Expert in training individuals and groups the features and benefits of our entire line of products, to maximize their overall experience with the Apple ecosystem.
- Actively pursued personal learning and development opportunities, while working with management to share best practices for sales and customer service with other team members to help the store's efficiency.
Assistant Store Manager
Spencer's Gifts
09.2019 - 11.2021
- Assist the Store Manager in coordinating store activities in order to achieve store sales plan and profit.
- Provide leadership and support to the store associates in order to ensure that all aspects of guest service are being provided.
- Interview, hire, train, and evaluate personnel.
- Perform daily opening/closing duties.
- Plan and prepare work schedules, and assign employees to specific duties.
- Manage payroll and execute inventory.
Copy and Print Associate
Staples
09.2017 - 08.2019
- Create customized options and solutions to meet customer unique copy and printing needs.
- Operate copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Perform regular maintenance to keep equipment in optimal working condition.
- Incorporate selling skills and product and service knowledge to meet customer needs.
Key Holder
Radio Shack
11.2014 - 11.2015
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Office Assistant
S&J Electric Contractors, Inc.
08.2012 - 11.2014
- Answer phones, greet and help customers with queries and resolve basic concerns.
- Responsible for processing payroll for 100 + employees.
- Weekly reporting of Union Dues for 4 unions.
- In-depth knowledge of basic accounting procedures and ability to use them on need basis.
Education
High School Diploma -
Colonia High School
Colonia, NJSkills
- Bilingual in English and Spanish
- Quick learner
- Team leader
- Organized and detailed
- Personable and approachable
- Creative problem solver
- Exceptional communication skills
Timeline
Sales Advisor
Warby Parker
03.2023 - Current
Apple Specialist
Apple
07.2022 - Current
Assistant Store Manager
Spencer's Gifts
09.2019 - 11.2021
Copy and Print Associate
Staples
09.2017 - 08.2019
Key Holder
Radio Shack
11.2014 - 11.2015
Office Assistant
S&J Electric Contractors, Inc.
08.2012 - 11.2014
High School Diploma -
Colonia High School