Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Dayana Guzman

Customer Service
Lake Elsinore,CA

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager

Crave Restaurant Santa Ana
02.2014 - 10.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Billing/Route Service Technician

VVD Communications
07.2011 - 11.2013
  • Educated customers on use, care and adjustments of appliances.
  • Diagnosed issues with appliances and made repairs.
  • Facilitated repairs by disassembling defective and broken equipment.
  • Gave accurate and detailed quotes to customers prior to starting work.
  • Tested completed work and verified functionality of [Type] appliances.
  • Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Maintained inventory of repair supplies worth over $[Amount], keeping detailed records to prevent disruptions in work.

Skills

  • Process Automation
  • Financial Administration
  • Contract Negotiations
  • Project Management

Certification

  • Serve Safe Food Handler's Card, Certified Alcohol Training Program, Sexual Harassment Training - [Timeframe]

Languages

Spanish
Full Professional

Timeline

General Manager

Crave Restaurant Santa Ana
02.2014 - 10.2023

Billing/Route Service Technician

VVD Communications
07.2011 - 11.2013

Similar Profiles

CREATE PROFILE
Dayana GuzmanCustomer Service