Hi, I’m
Dayana Guzman
Berwyn,IL
Summary
Motivated and detail-oriented communication professional with over three years of experience in administrative support and team coordination. Skilled at improving communication workflows, managing fast-paced projects, and delivering clear, effective messaging to a variety of audiences. Known for staying calm under pressure, handling complex tasks, and getting things done. Confident in my ability to lead teams, tackle challenges, and keep communication running smoothly in any situation.
Overview
6
years of professional experience
Work History
Triton College
Aquatics Coordinator/ Pool Manager
08.2022 - Current
Job overview
- Directed communication between lifeguards, staff, and college administration, ensuring smooth operation of daily tasks
- Created marketing materials for pool, leading to a 5% increase in public enrollment
- Scheduled and facilitated staff meetings and training sessions
- Managed and resolved customer complaints
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
1910 Construction Corp
Secretary
09.2021 - Current
Job overview
- Streamlined company’s email communication system, improving response time by 20%
- Managed company communications, including handling incoming and outgoing emails, phone calls, and scheduling appointments
- Assisted with daily administrative tasks, such as preparing documents, drafting correspondence, and managing the office calendar.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
James W. Robinson Jr. Army Reserve Center
Active-Duty Operational Support Specialist
04.2023 - 08.2023
Job overview
- Managed all financial, medical, and administrative communication for over 100 service members
- Led and coordinated overseas deployment preparation, communicating essential information to team members
- Collaborated with leadership to develop medical event
Loyola Medical Center
Customer Service Representative
11.2021 - 11.2022
Job overview
- Assisted with internal communications, including managing administrators’ calendars and scheduling appointments
- Handled inbound and outbound communications, ensuring smooth patient and staff interactions.
- Responded to customer requests for products, services, and company information.
Triton College
Head Guard
10.2019 - 08.2022
Job overview
- Directed communication between lifeguards and manager
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to emergency situations to assess and deflect issues.
- Managed and resolved customer complaints
Triton College
Lifeguard
08.2018 - 10.2019
Job overview
- Managed and resolved customer complaints
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
Education
Concordia University Chicago, River Grove, IL
Bachelor of Science from Marketing
12-2025
United States Army, Ft. Leonard Wood, MO
CBRN Specialist School from Hazardous Material Certification
04.2021
Triton College, River Grove, IL
Associate of Science
05.2019
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Marketing Strategy
- Customer Service
- Scheduling Coordination
- Swimming instruction
- Facility Maintenance
- Staff Training
- Accident Prevention
- Interpersonal Communication
Affiliations
- United States Army – Chemical Corps
- Virtual International Hackathon – Concordia University Chicago
Languages
Spanish
Native or Bilingual
Timeline
Active-Duty Operational Support Specialist
James W. Robinson Jr. Army Reserve Center
04.2023 - 08.2023
Aquatics Coordinator/ Pool Manager
Triton College
08.2022 - Current
Customer Service Representative
Loyola Medical Center
11.2021 - 11.2022
Secretary
1910 Construction Corp
09.2021 - Current
Head Guard
Triton College
10.2019 - 08.2022
Lifeguard
Triton College
08.2018 - 10.2019
Concordia University Chicago
Bachelor of Science from Marketing
United States Army
CBRN Specialist School from Hazardous Material Certification
Triton College
Associate of Science
Similar Profiles
Timothy RyanTimothy Ryan
Science Tutor at Triton CollegeScience Tutor at Triton College
Liliana MaciasLiliana Macias
CNA Program Department Chair at Triton CollegeCNA Program Department Chair at Triton College
Jahlon WilliamsJahlon Williams
Program Assistant at Triton CollegeProgram Assistant at Triton College