Dayana Hernandez
Houston,TX
Summary
Team-minded Customer Service administrator offering many years of experience working in costumer service. Seeking customer service-oriented role with established schedule company.
Overview
5
5
years of professional experience
Work History
Costumer Service
Ann Taylor Retail
Houston, TX
07.2019 - 10.2020
- Provided technical support to customers via phone.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Resolved customer complaints or answered customers' questions.
- Prepared outbound shipments for delivery by selecting appropriate packages and labeling with required information.
Waitress
Brookdale Senior Living Facility
Houston, TX
11.2017 - 05.2019
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Cashier
Jack in the Box
Houston, TX
02.2016 - 10.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and provided friendly customer service.
- Stocked shelves with food items and supplies as needed.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
Education
Associate of Applied Science -
Houston Community College
Houston, TX05.2025
High School Diploma -
Wisdom High School
Houston, TXSkills
- Proficient in [Software]
- Issue Resolution
- Information Updates
- Customer Service Excellence
- Cash Handling
- Telephone Etiquette
- Shipping and Receiving Understanding
- Customer Needs Assessment
- Interdepartmental Communication
- Multitasking and Organization
- Handling Complaints
- Retail Loss Prevention
- Guest Relations
- Listening Skills
- Merchandising Understanding
- Stocking and Receiving
Accomplishments
- NSLS HONOR SOCIETY
References
References available upon request.
Timeline
Costumer Service
Ann Taylor Retail
07.2019 - 10.2020
Waitress
Brookdale Senior Living Facility
11.2017 - 05.2019
Cashier
Jack in the Box
02.2016 - 10.2017
Associate of Applied Science -
Houston Community College
High School Diploma -
Wisdom High School