DAYANA HERNANDEZ
MIAMI,FL
Summary
I am looking for the opportunity to work with a company that allows me to utilize my skills and experience. Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.
Overview
12
12
years of professional experience
Work History
Billing operation specialist and Fraud, chargebacks Analyst
Yes You Can!
03.2015 - Current
- Prepare and analyze financial statements, including income statements, balance sheets, and cash flow statements.
- Maintain and update financial records, including ledgers, journals, and accounts payable/receivable.
- Accurately record financial transactions and ensure they are classified correctly.
- Evaluate financial operations, identify areas of potential improvement, and provide advice on achieving maximum efficiency.
- Collaborate to develop annual budgets, financial forecasts, and strategies for meeting long-term financial goals.
- Monitor accounts to ensure accurate reporting and compliance with applicable laws/regulations.
- Prepare for and assist with financial audits and tax preparations.
- Recommend strategies to increase profits and reduce costs.
- Maintain compliance with all accounting standards and regulations.
- Review daily chargeback reports and transaction data.
- Analyze disputed transactions for chargeback validity.
- Gather documentation and evidence for chargeback disputes.
- Communicate with merchants, customers, and banks to resolve disputes.
- Prepare and submit chargeback rebuttal letters and supporting documents.
- Monitor open chargeback cases and follow up on resolutions.
- Update internal systems with chargeback case details and outcomes.
- Manage fraud prevention on potential fraud trends.
- Provide feedback to improve chargeback processes and policies.
- Conduct root cause analysis on chargeback issues.
- Maintain knowledge of industry chargeback standards and regulations.
- Participate in training on chargeback rules and best practices.
- Assist with auditing and reconciliation of financial records related to chargebacks.
- Analyze and generate reports on chargeback metrics and trends.
- Educate merchants on best practices to minimize chargebacks.
Fraud and Chargebacks Analyst
DXC Technology
07.2023 - Current
- Analyze account data and trends to identify suspected fraud activity.
- Analyze accounts and transaction patterns to determine existing fraud trends.
- Analyze chargeback data to identify fraud trends and prepare chargeback reports.
- Analyze customer behavior to identify fraudulent patterns and provide customer insight using SQL.
- Analyze data and information to provide insights and recommendations.
- Analyze issues and determine next steps.
- Analyze the portfolio and respective fraud strategies to optimize risk and reward.
- Research credit card disputes and build dispute cases to recover funds for merchants to sign proprietary software (Visa, Mastercard).
- Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued.
- Ensure accurate and appropriate responses to disputes.
- Monitor disputed transactions for possible fraudulent activity.
- Serve customers by resolving product and service problems.
Accounting
Assurance Management Grp
01.2014 - 03.2015
- Research, track, and resolve accounting problems.
- Issue checks for accounts payable.
- Record business transactions and key daily worksheets to the general ledger system.
- Record charges and refunds.
- Support accounting personnel.
- Input type vouchers, invoices, checks, account statements, reports, and other records.
- Utilize computer systems to run databases, pay bills and order supplies.
Education
Bachelors - Finance (BS)
Southern New Hampshire
New Hampshire, OHMedical Assistant - undefined
01.2013
ASED - HIGH SCHOOL
Keiser university
01.2003
Skills
- Strong communication skills
- Superior attention to detail
- Data trending knowledge
- Self-motivated professional
- Strong Problem Solver
- Multiple Tasks
- Excellent time management skills
- Dedicated Team Player
- Proficiency with Excel Spreadsheets
- Office Management Skills
- Microsoft programs: Word, Excel and power point
- Operate all basic office equipment, type 35 wpm
- Fluent in English and Spanish (speak, read, and write)
- Strong account analysis
Timeline
Fraud and Chargebacks Analyst
DXC Technology
07.2023 - Current
Billing operation specialist and Fraud, chargebacks Analyst
Yes You Can!
03.2015 - Current
Accounting
Assurance Management Grp
01.2014 - 03.2015
Medical Assistant - undefined
ASED - HIGH SCHOOL
Keiser university
Bachelors - Finance (BS)
Southern New Hampshire