Dayana Interiano
Ontario,CA
Summary
Dynamic bilingual professional with a proven track record in customer service and education at Ritmo Latino and MINED. Excelled in creating engaging learning environments and fostering strong customer relationships. Skilled in classroom management and bilingual communication, demonstrating exceptional team collaboration and professional ethics without relying on daily tasks for impact.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ritmo Latino
Ontario, CA
02.2024 - 11.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collected deposits or payments and arranged for billing.
- Maintained a high level of professionalism when dealing with difficult customers.
Teaching English to High School Students
MINED
Santa Ana, El Salvador
01.2020 - 11.2022
- Utilized multimedia resources such as audio and video clips, pictures and animations to make teaching more interesting and engaging.
- Created a positive learning environment by maintaining discipline and encouraging collaboration among peers.
- Administered timed reading, writing, speaking and comprehension exams to measure student's learning.
- Created and used rubrics to assess student learning.
- Used varied instructional resources and tools to strengthen English language skills.
Education
English Education - Education
Universidad Catolica De El Salvador
Santa Ana, El Salvador11-2016
Skills
- Bilingual Spanish/English
- Classroom management
- Lesson planning
- Interpretation skills
- Professional ethics
- Customer service
- Team collaboration
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Ritmo Latino
02.2024 - 11.2024
Teaching English to High School Students
MINED
01.2020 - 11.2022
English Education - Education
Universidad Catolica De El Salvador
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