Dayana Lopez
Sparks,NV
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Dispatcher
PAULS HEATING & AIR
08.2020 - Current
- Provide administrative support to accountant by performing various clerical tasks, such as filing, mail handling, making bank deposits and keeping bank records, handling invoices, tracking expenses for specific projects, and bookkeeping.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Assisted in training new employees on proper operating procedures, safety protocols, and workplace expectations.
- Ensured customer satisfaction by responding promptly to service calls and addressing concerns effectively.
ClickList Clerk
SMITHS
01.2021 - 08.2021
- Selected and gathered products for customers online orders in the most efficient manner with attention to freshness and quality
- Assemble customers online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick up.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Worked productively with customers to meet order requirements and service expectations.
- Read labels, obtained merchandise from shelves and processed incoming orders.
Server
Dennys Restaurant
06.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Commercial Care Specialist
GREAT CALL
03.2017 - 06.2019
- Obtained client information by answering calls, listening to their concerns, and solving problems
- Handled both inbound and outbound phone conversations with clients to make sure everyone quickly got the help they need.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
High School Diploma -
GALENA HIGH SCHOOL
Skills
- Problem-solving
- Time management
- Mail handling
- Tech-Savvy
- Language (Spanish)
- Communication
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- File Organization
Personal Information
Title: ACCOUNTING ASSISTANT
References
- DONNA ZAMARIPPA, 775.203.1701, donnaz@85pauls.com
- DENISE CARUS, 775.200.5503, denisecarus@gmail.com
Languages
Spanish
Native or Bilingual
Timeline
ClickList Clerk
SMITHS
01.2021 - 08.2021
Administrative Assistant/Dispatcher
PAULS HEATING & AIR
08.2020 - Current
Server
Dennys Restaurant
06.2019 - 01.2020
Commercial Care Specialist
GREAT CALL
03.2017 - 06.2019
High School Diploma -
GALENA HIGH SCHOOL